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Cloud Software Group · 2 months ago

Premier Support Engineer

United States

Full-time

Remote

Mid Level

4+ years exp

US Cloud is a technical support company focused on Microsoft technologies. The Premier Support Engineer will assist clients in deploying and troubleshooting Microsoft solutions, ensuring customer satisfaction and contributing to service improvement initiatives.

Information TechnologySoftwareWeb Development

H1B Sponsor Likely

Responsibilities

Use strong knowledge of Microsoft technologies to efficiently resolve tickets

Quickly identify and troubleshoot issues to provide timely, lasting solutions

Document all troubleshooting steps and keep clients updated on progress

Identify and suggest improvements to enhance service delivery

Contribute to Knowledge Base articles and share lessons learned

Analyze ticket trends and recommend changes to prevent recurring issues

Maintain regular communication with clients, addressing issues proactively

Advocate for client needs, providing strategic solutions aligned with their goals

Monitor client systems and offer advice to prevent technical issues

Create and maintain technical documentation for internal and client use

Promote and support the use of AI tools

Collaborate with team members to fill knowledge gaps and improve resources

Communicate technical issues clearly for both technical and non-technical audiences

Pursue relevant certifications to stay current in Microsoft technologies

Share new knowledge with the team through training and mentoring

Apply new skills to improve daily tasks and seek opportunities for professional growth

Qualification

Microsoft technologiesWindows ServerActive Directory/Azure ADTechnical writingCustomer communication

Required

4+ years of experience in Microsoft technologies

Proficiency (3+ years) in Windows Server

Advanced understanding of Active Directory/Azure AD and DNS

Demonstrated skills in technical writing

Consistent ability to excel in a virtual work environment

Preferred

Ongoing pursuit of advanced certifications in Microsoft technologies

Company

Cloud Software Group

Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.

Founded in 2022

San Francisco, California, USA

10001+ employees

https://www.cloud.com/

H1B Sponsorship

Cloud Software Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (79)

2024 (126)

2023 (105)