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Hollywood Casino Gulf Coast · 2 months ago

Room Inspector - Full Time

Bay St Louis, MS

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hollywood Casino Gulf Coast is part of PENN Entertainment, a leader in integrated entertainment and casino gaming. The Room Inspector is responsible for supervising Room Attendants, ensuring cleanliness and efficiency in guest room preparations, and providing exceptional customer service to guests.

CasinoGambling

Responsibilities

Insures maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations

Assigns guest rooms to be cleaned

Inspects all vacant rooms for efficient top conditions and meeting housekeeping specifications

Supervises all Room Attendants to assure protection of all hotel property for possible damage

Report all maintenance problems to assure protection of all hotel property for possible damage

Checks Room Attendants’ appearance, carts, equipment and cleaning supplies. Ensures store rooms are properly stocked with linens and supplies

Ensures Room Attendants’ work meets the requirements of hospitality operations

Ensures all departmental, property policies, procedures, and performance standards are maintained

Responsible for training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems

Responsible for providing exceptional Red Carpet Customer Service to all guests

Qualification

Room InspectionSupervisionCustomer ServiceHotel ExperienceCommunication Skills

Required

Must be 18 years of age or older

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

Good communication skills required

While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The team member is occasionally required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 75 pounds. Must be able to bend 20 percent from the waist, stand/walk 40 percent and lift 20 percent

While performing the duties of this Job, the team member is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate