Propio Language Services · 2 months ago
Support Technician 2
Overland Park, KS
Full-time
Onsite
Mid Level
3+ years expPropio Language Services is a provider of the highest quality interpretation, translation, and localization services. They are seeking a Support Technician 2 to provide technical support to internal and external customers, ensuring timely resolution of incidents and requests.
ConsultingEducationInformation Technology
Responsibilities
Troubleshoot hardware and software issue, ensuring timely resolution
Provide technical support to end users via phone, tickets, email and in-person
Document and track issues using our ticketing system, and escalating when necessary
Assist in setting up and configuring computer systems and applications
Maintain accurate user accounts and permissions
Educate users on best practices and IT policies and stay up to date with new technologies
Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Generates and maintains dashboards and reports that track product health and success metrics
Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues
Qualification
Required
3+ years of experience in IT support
High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
Experience supporting customers in corporate environment
Experience with IT Service Management ticketing systems
Basic understanding of computer systems, networks, and software applications
Strong problem-solving skills and ability to troubleshoot and think logically
Experience with Microsoft Windows and Office, as well as experience with desktop hardware
Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment
Preferred
Associate/Bachelors degree in IT or a related field
Experience with Azure M365 and AWS
Company
Propio Language Services
Propio Language Services is a translation company that provides interpretation services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29.15M2021-06-11Series Unknown· $29.15M
Leadership Team
Marco Assis
Chief Executive Officer
Brian Singer
CIO / CTO
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