Upstart · 8 hours ago
Closing Specialist, Home Lending
Columbus, Ohio Metropolitan Area
Full-time
Hybrid
Entry Level
$25.48/hr - $25.48/hr
1+ years expUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Closing Specialist will be responsible for finalizing HELOC loans, coordinating and scheduling loan closings, and ensuring a smooth closing experience for customers.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Coordinate and schedule loan closings with borrowers, are our closing vendors
Monitor your closing pipeline daily to identify missed or at-risk closings and proactively re-engage borrowers and stakeholders as needed
Review closing packages for completeness and flag any missing or incorrect documentation before the closing
Communicate directly with applicants to confirm final details, resolve last-minute issues, or escalate items back to the processing pod when borrower re-engagement is needed
Use tools such as Vesta and Salesforce to manage file progress, document communication, and maintain audit-ready records
Collaborate with internal teams, including Processing, Quality and Recording, to ensure all loan conditions are cleared prior to closing
Contribute to continuous process improvements, especially as Upstart scales its home lending footprint and adds new products and workflows
Ensure compliance with state and federal lending regulation
Qualification
Required
1–2 years of experience in loan processing, mortgage operations, or title and escrow service experience
Demonstrated ability to manage a high-volume pipeline, prioritize competing tasks, and meet tight deadlines
Strong attention to detail with experience reviewing financial or legal documentation for accuracy
Effective written and verbal communication skills for coordinating across multiple stakeholders (borrowers and vendors)
Proficiency with loan origination systems (e.g., Vesta), Salesforce, and productivity tools
Ability to work standard hours (9 AM – 5:30 PM EST) and occasional weekends as business needs evolve
Reside within 60 miles of Columbus, OH, and able to work from the office at least two days per week
Preferred
Background in mortgage, home lending, or fintech operations
Familiarity with home equity loan products and associated regulatory timelines (e.g., rescission periods, closing disclosures)
Knowledge of key compliance guidelines, such as TRID, RESPA, and state-level notary rules
Experience supporting loan officers or processors in a pod or team-based structure
Adaptable and solutions-oriented mindset, especially in fast-moving or high-growth environments
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
2025-12-17
Company data provided by crunchbase