Decagon · 7 hours ago
GTM Engineer
San Francisco, CA
Full-time
Onsite
Mid Level
4+ years expDecagon is a leading conversational AI platform empowering brands to deliver concierge customer experiences. The GTM Engineer role involves designing and building internal tooling and data infrastructure to ensure User Operations aligns with Product and Engineering as the product expands.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness
Architect launch‑readiness systems that streamline formerly manual processes, replacing ad‑hoc docs and meetings with automated workflows, dashboards, and alerting to build for scale
Develop and implement scalable feedback loops between support, product, and engineering so customer insights are continuously integrated into product strategy
Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering
Collaborate cross‑functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals, timelines, and readiness metrics
Identify risks and challenges during rollouts, proposing solutions that safeguard customer experience and service levels
Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM‑powered flows
Qualification
Required
4+ years experience in project launch coordination, especially within a customer support environment (internal and/or external)
Write production-grade code in Python, SQL, or similar languages
Enjoy developing internal tools, workflow engines, and lightweight platforms
Understand and operationalize GTM workflows through thoughtful systems design
Are comfortable navigating ambiguity and collaborating cross-functionally
Prioritize exceptional user experiences for internal systems just as highly as customer-facing products
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase