Apply on Employer Site

HEICO · 2 months ago

Customer Service Representative - Aero-Glen International

Fort Worth, TX, 76177, United States

Full-time

Onsite

New Grad, Entry Level

HEICO is a company that provides support and assistance to various stakeholders in the aerospace industry. The Customer Service Representative is responsible for ensuring customer sales through order entry, maintenance, and engagement, while also collaborating with internal teams to support customer requirements.

AerospaceElectronicsManufacturing

Responsibilities

Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product

Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness

Ensure that all Sales Orders have been formally acknowledged as required

Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs

Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders

Ensure that processes / procedures are followed to maintain compliance to quality requirements (i.e. vendor orders are only with authorized AGI vendors)

Work cross functionally within the Supply Chain, Strategic Sourcing, Sales, Quality, Operations, and Accounting organizations to support customer requirements

Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required

Performs other related duties as assigned

Qualification

Customer service skillsData entry accuracyMicrosoft Office proficiencySupply chain managementProcess improvementMultitaskingProblem solvingDetail oriented