Pomeroy · 2 months ago
Manager - Depot Repair Services
Hebron, KY, 41048, United States
Full-time
Onsite
Senior Level
5+ years expPomeroy is a company focused on providing IT equipment repair services, and they are seeking a Manager for their Depot Repair Services. The role involves overseeing the operations of the Depot Repair Center, managing a team of technicians, and ensuring efficient and cost-effective repair processes while driving continuous improvement initiatives.
Consulting
Responsibilities
Report to work daily according to assigned schedule
Adhere to and enforce all security rules and regulations
Adhere to and enforce all safety regulations and ensure proper usage of safety equipment
Adhere to, and enforce all company policies and procedures including but not limited to: HR policies, department procedures, etc
Respond to all e-mails and voicemails within 2 hours
Team Leadership: Manage, train, and develop a team of repair technicians, L1 leaders and administrative staff, setting clear performance expectations and fostering a collaborative work environment
Operations Management: Oversee daily repair and advanced exchange operations, including work scheduling, workflow optimization, and workload balancing to meet and exceed service level agreements (SLAs)
Quality Assurance: Establish and enforce quality control processes to ensure repairs meet manufacturer, company and client standards
Inventory Control: Monitor and manage inventory of spare parts, tools, and equipment, ensuring sufficient stock for repair activities and minimizing downtime
Process Improvement: Analyze repair processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction
Vendor Relations: Coordinate with vendors and suppliers for 3rd-party repair activities, parts procurement and warranty claims
Reporting: Generate and review operational reports, tracking key performance indicators (KPIs) such as turnaround times, repair quality, technician repair data, vendor repair statistics, and customer satisfaction
Compliance: Ensure all repair activities comply with safety regulations, company policies, and industry standards
Customer Service: Address escalated customer satisfaction issues, providing timely resolutions and maintaining positive relationships with internal and external clients
Support Sales & Solutions Teams: Provide support for processes, times, costs, and product support as requested by solution architects during RFP/RFI/RFQ (simple to complicated proposals)
P&L Management: Proactively track departmental financial performance by providing timely and accurate parts, labor and supplies allocations to supported client account teams, Finance and regional business analysts
Qualification
Required
Bachelor's degree in information technology, Electronics, Engineering, or related field (or equivalent experience)
Minimum of 5 years' experience in IT equipment repair, with a minimum 2 years in a leadership, supervisory or managerial role
Proven ability to manage teams and drive operational excellence
Excellent problem-solving, organizational, and communication skills
Experience with inventory management systems and reporting tools
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Positive attitude with the ability to 'team build' and motivate associates
Ability to juggle shifting priorities
Strong familiarity with standard IT hardware including pc's, laptops, print devices, servers, storage, mobile and networking devices
Excellent communication skills required, both written and oral
Strong MS Office knowledge, skills, and abilities
Strong customer service skills
Preferred
Certifications such as CompTIA A+, Network+, or relevant manufacturer certifications
Additional certifications in IT hardware areas
Project Coordination (PC) and Project Management (PM) skills would be beneficial
Familiarity with standard image deployment tools, image deployment methodologies, triage software, data wipe software
Previous experience with WAN, LAN, SD-WAN hardware and MDM technologies would be beneficial
Strong familiarity with Oracle Fusion Cloud ERP and ServiceNow ITSM
P&L management
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase