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Independence Blue Cross · 2 months ago

Associate Research Support Specialist

Cranbury, NJ

Full-time

Onsite

Entry Level

3+ years exp

Independence Blue Cross is seeking dynamic individuals for the role of Associate Research Support Specialist to help achieve their vision of innovating equitable whole-person health. The main responsibilities include evaluating business incidents, determining assignment groups, conducting research, and analyzing data extracts to create reports.

Health CareHealth InsuranceInsuranceMedical

Responsibilities

Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue

Determine the appropriate assignment group for incident based on incident protocols

Decide the next steps needed to bring an issue to resolution

Research the applicable source systems to figure out the nature of the issue

Identify which business areas need to be engaged to bring the issue to resolution

Provide clear and complete work notes so users clearly understand the progress and status of every incident

Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed

Analyze and refine data extracts to create reports

Qualification

Healthcare industry experienceBilling knowledgeClaims knowledgeBenefits knowledgeCustomer service knowledgeResearch skillsAnalytical skillsMicrosoft Office proficiencyMulti-taskingPrioritizationCritical thinkingInterpersonal skills

Required

Bachelor's Degree or 3+ years of experience in the Healthcare industry

Excellent research and investigative skills, strong interpersonal skills, and the ability to work effectively with all associate and management levels

Strong critical-thinking and analytical skills, along with ability to interpret and decipher complex information required

Proficient with Microsoft office applications

Ability to multi-task and prioritize effectively

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app