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UnifyCX · 1 day ago

Director, Human Resources

Louisville, KY

Full-time

Onsite

Director/Executive

10+ years exp

UnifyCX is a transformative AI platform that empowers teams to deliver exceptional customer experiences. They are seeking a Director of Human Resources to oversee HR operations across their Americas sites, ensuring efficient service delivery, compliance, and scalable processes in a fast-paced BPO environment.

Artificial Intelligence (AI)OutsourcingSoftware

Responsibilities

Lead day-to-day HR service delivery across benefits, and HRIS

Standardize and simplify HR processes to reduce manual work and increase speed

Track and improve operational metrics: ticket turnaround, accuracy, compliance, and cost efficiency

Partner with Finance and Operations to align workforce data, headcount reporting, and labor budgets

Manage all U.S. employee relations cases—investigations, corrective actions, and policy enforcement

Ensure compliance with federal, state, and local labor laws and partner with legal on risk mitigation

Maintain and continuously update HR policy playbooks, manager guides, and compliance calendars

Train site leaders on consistent ER practices to minimize escalations and risk exposure

Oversee pay structures, bonuses, and benefits operations with a focus on accuracy and cost control

Manage compensation approvals and governance; ensure internal equity and FLSA compliance

Partner with Finance to support annual cycles and incentive payouts

Own vendor relationships for payroll and benefits administration

Maintain HRIS and payroll integrations ensuring real-time, accurate workforce data

Build simple dashboards for turnover, headcount, and ER trends to inform operations

Drive adoption of employee self-service and digital workflows to reduce tickets and manual intervention

Support goal-setting, performance review, and corrective-action processes across sites

Partner with site operations leaders on staffing plans, organizational changes, and policy execution

Ensure consistent manager capability around feedback, documentation, and accountability

Qualification

HR operations leadershipLaborEmployment lawHRIS/payroll systemsBPO experienceSolutions-oriented communicationExecution-first mindsetOperationally sharpLow-ego operatorResourcefulBi-lingual Spanish/English