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Global Travel Collection · 8 hours ago

Sr. Director, Cruise Programs

United States

Full-time

Remote

Director/Executive

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. The Senior Director, Cruise Programs is responsible for leading the strategy, performance, and partner engagement of GTC’s preferred cruise portfolio, ensuring strong visibility and measurable ROI for cruise partners.

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Responsibilities

Serve as the primary liaison for all GTC cruise partners, managing relationships across contracting, marketing, and operational teams

Develop and implement annual strategic plans for cruise partners that align with GTC and Internova objectives, ensuring revenue and engagement goals are achieved

Present GTC’s marketing platforms, events, and engagement opportunities to suppliers, co-creating annual plans that maximize partner visibility and ROI

Provide regular performance reviews and business insights to partners, identifying opportunities for increased participation and incremental growth

Collaborate closely with Internova’s contracting team to negotiate and finalize annual cruise partner agreements that reflect GTC’s commercial priorities

Ensure GTC’s financial structures—including overrides, commission tiers, and marketing contributions—are clearly defined and tracked throughout the year

Maintain accurate records of all contractual deliverables and commitments across partner and internal teams

Track, report, and analyze cruise partner override and bonus programs to ensure GTC captures all eligible revenue opportunities

Collaborate with Partner Marketing and Advisor Engagement teams to design initiatives that drive production into preferred programs, exclusive offerings, and cruise groups

Identify trends in advisor booking behaviors to develop targeted strategies that increase share of wallet for preferred partners

Deliver quarterly performance recaps to leadership, highlighting progress, risks, and growth opportunities

Partner with the Training & Education and Advisor Success teams to strengthen cruise selling capabilities through curated educational content and experiential learning

Communicate timely updates to advisors regarding promotions, product changes, and policy updates to ensure transparency and adoption

Serve as an escalation point for high-level advisor or partner issues, collaborating with internal stakeholders to ensure quick resolution and advisor satisfaction

Represent GTC at key industry events and conferences to maintain visibility, strengthen relationships, and foster community engagement among advisors and suppliers

Qualification

Leadership in travel industryContract negotiationStrategic account managementCruise booking systemsFinancialAnalytical acumenPartner marketingProfessionalismAccountabilityCommunication skillsCollaborative work style