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Compass Family Services · 1 month ago

Senior Director of Support Service Programs

San Francisco, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$125K/yr - $135K/yr

5+ years exp

Compass Family Services is a nonprofit dedicated to addressing homelessness in San Francisco. They are seeking a Senior Director of Support Service Programs to lead program teams, supervise staff, and collaborate with funders to shape impactful services for families experiencing homelessness.

CommunitiesEducationHealth Care

Responsibilities

Ensure that programs provide highly effective, trauma-informed services that enable families to move from homelessness to stability

Identify opportunities for programs to streamline and align services

Provide direct supervision and ongoing on-the-ground support to the Program Directors of Compass' wraparound service programs. Support in the delivery of program services, staff supervision and professional development

Represent Compass’ family support programs externally in the community. Partner with Compass’ Public Policy + External Affairs team to identify opportunities for advocacy

Build strong relationships with funders. Ensure that contractual obligations are met or exceeded, that funds are spent effectively, and that outcomes are conveyed successfully. Work with the Development team to identify and apply for additional funding to expand and improve our work

Work with the Impact + Learning team to use data to inform our housing efforts, diving deeply into what’s working, what’s not, and how staff across the agency can better target our efforts to improve family outcomes

Collaborate with Compass Behavioral Health Services to ensure that services are delivered from a trauma-informed perspective and that all staff receive robust clinical training and support

Work with the Director of Diversity, Equity, Inclusion and Belonging to ensure that services are imbued with an inclusive, equitable and anti-racist perspective

Connect with and support Compass families. Step in when appropriate to provide crisis intervention and provide support in challenging situations

Qualification

Staff supervisionNonprofit program managementTrauma-informed careCrisis interventionDiversityEquityInclusionBudget managementCommunication skillsMicrosoft OfficeSalesforceBilingual Spanish

Required

At least 5 years of experience in staff supervision, including direct and indirect reports. Demonstrated ability to effectively lead, coach, and mentor

At least 5 years of experience developing and managing complex nonprofit programs

Deep understanding and experience with direct service programs for homeless or at-risk families. Experience with workforce development, family resource center, childcare placement, behavioral health, and/or permanent supportive housing programs preferred

Experience overseeing contracts, managing budgets, and maintaining relationships with funders

Strong communication, advocacy, organizational, and interpersonal skills

Experience supporting individuals in crisis and with trauma-informed care

Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization

Degree in social work, non-profit administration/management or related field encouraged but not required, or a combination of equivalent educational and lived experience

Proficiency in Microsoft Office required; Salesforce experience a plus

Preferred

Experience with workforce development, family resource center, childcare placement, behavioral health, and/or permanent supportive housing programs preferred

Bilingual Spanish a plus

Benefits

Paid time off: 4 weeks of vacation in your first year, 5 in your second. Also paid holidays, sick time, family leave, and time off for education.

Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.