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AT&T · 2 months ago

Configuration Management Lead (IT IA IM Configuration Management Level III) (Government)

Chantilly, VA

Full-time

Onsite

Senior Level, Lead/Staff

$82K/yr - $201K/yr

16+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Configuration Management Lead will oversee the end-to-end Configuration Management process, ensuring compliance with security standards and managing the health of the Configuration Management workforce.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the overall health and wellness of the Configuration Management workforce

Lead the IT-IA-IM baseline configuration for all-project related work for project oversight as well as office-level oversight and control

Lead the configuration of IT-IA-IM software executables to environments (development, test, staging and production)

Represent CM team in the Configuration Control Board (CCB), supporting Post-Implementation Reviews (PIRs) and Root Cause Analyses (RCAs) pertaining to managed Configuration Items (CIs)

Build and maintain CM operational guides, manuals, SOPs, and as-built documentation; ensure they are audited and versioned

Define and enforce drawing standards, maintain authoritative network diagrams and CI record inventories

Oversee, mentor, and supervise subordinate managers and staff

Integrate Configuration Management with Release, Change, Incident, Problem, and network vulnerability management processes

Ensure products and services comply with contractual and quality standards

Prepare and present monthly, quarterly, and annual reports for all CM operations and maintenance activities to upper leadership

Develop policy for documenting and changing baseline CIs

Utilize complex network analysis tools to identify and correct CM records problems

Participate in evaluation of new network technologies and make recommendations to the program regarding the integration of these technologies into the existing network records processes and systems

Develop and implement methodologies for analysis, testing, and support of LAN and WAN network configuration baselines

Monitor security posture of the network and mitigate non-compliance through scheduled maintenance

Lead program’s Configuration Compliance group, responsible for “gold copy” network device configurations, implementation of DISA STIGs into these baselines, and management of device software baselines/firmware upgrade schedules

Support Service Operations team by maintaining the product baseline for all network hardware, systems software, and applications software

Maintain the operational configuration baseline and establish network drawing and compliance standards

Provide support for relevant Configuration Management related meetings

Support the Change Management Process to ensure proper synergies with relevant data

Interface with and coordinate work taskings through customer managed ticket system

Plan and execute the development/maturation of program-specific ServiceNow instance, specifically the Configuration Management Database (CMDB) where all program CIs and hardware asset records are maintained

Oversee the implementation of standard network change requests in remediation to Change and Configuration Management findings

Develop and recommend technical solutions for recurring network problems, perform trend analysis on such problems, providing these findings to a Problem Management team

Direct team’s technical review for the installation of new equipment being evaluated by the Configuration Control Board

Develop technical policies for documenting and changing baseline project configuration items and maintenance action processes

Lead annual roadmap for CM maturity, automation, and compliance posture, coordinating with supervising manager to ensure adherence to contract requirements

Qualification

Configuration ManagementChange ManagementServiceNowNetwork MappingITIL V4Layer 2 NetworkingLayer 3 NetworkingRouting FundamentalsNetwork Analysis ToolsProblem ManagementTeam LeadershipTechnical Documentation

Required

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years

Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2

Prior experience working in Configuration Management and/or Change Management processes

Working knowledge of Open Systems Interconnection (OSI) model

Working knowledge of basic routing fundamentals and the ability to logically map out a network

Working knowledge of ServiceNow or similar IT Service Management (ITSM) products

Demonstrated experience working with network mapping and diagraming tools such as Network Automation, Riverbed, MS Visio

Experience leading teams of IT professionals

Some qualifications can be substituted by IT related leadership roles in former military service

Preferred

Layer 2 and Layer 3 network experience

ServiceNow Certified System Administrator and/or CMDB or Discovery micro-certifications preferred

ITIL V4

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) \\Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone