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Lowes Foods · 2 months ago

Guest Service Call Center Representative-PT

1381 Old Mill Circle Suite 200

Full-time

Onsite

New Grad, Entry Level

Lowes Foods is a company focused on providing extraordinary service to its guests. The Guest Services Representative will support the eCommerce business by managing orders and providing online/chat support while collaborating with various departments to enhance guest experiences.

Food and BeverageInternet

Responsibilities

Support the growth of our eCommerce business through order management and online/chat support

Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to help improve our overall guest experience

Analyze and develop creative solutions based on guest feedback

Assist field personnel with troubleshooting and solutions that include technology systems, marketing programs, promotions and more

Work with store hosts and internal resources to facilitate guest satisfaction

Qualification

Guest service orientationOralWritten communicationMicrosoft WordMicrosoft ExcelAnalytic skillsBilingual fluencyMulti-taskingCritical thinkingTeam player

Required

Proven strong guest service orientation and skills

Excellent oral and written communication skills. Ability to articulately relate to guests via telephone

Proven ability to follow policies, accept internal controls and supervision and work within the given rules

Proficient with personal computers, Microsoft Word and Excel programs

Ability to maintain confidentiality at all times

Good analytic and critical thinking skills necessary

Proven ability to handle pressure and maintain a pleasant and courteous manner. Must be courteous and professional at all times

Ability to multi-task with ease, think clearly, be objective in decision making, team player and get along with others in a fast-paced environment

Ability to sit, use a PC, and interact via telephone and e-mail for long periods of time required. Also, ability to infrequently lift 25 lbs., if necessary

Must be able to work flexible shifts including evening and weekends

Preferred

Bilingual fluency is preferred

Company

Lowes Foods

Glassdoor3.5

Carolinas based grocery chain with 75x locations

Founded in 1954

Winston-salem, North Carolina, USA

5001-10000 employees

http://www.lowesfoods.com/

Funding

Current Stage

Late Stage

Leadership Team

Jim Lowe

Founder

Tim Lowe

President

Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)

Lowes Foods opens latest grocery store in Charlotte region

2026-01-16

Seattle TechFlash

Lowes Foods closing Reynolda Road Winston-Salem store in July

2025-06-19

Seattle TechFlash

Winston-Salem grocer Lowes Foods plans two new stores, plus remodels in Triangle, brand change in SC

2025-05-23

Company data provided by crunchbase