Pie Insurance · 1 week ago
Manager, Underwriting
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $140K/yr
6+ years expPie Insurance is dedicated to empowering small businesses by transforming the commercial insurance experience. The Manager, Underwriting will lead the Underwriting Team to ensure efficient policy issuance, underwrite submissions, and support partner agents while driving process improvements and team development.
Financial ServicesInsuranceInsurTechSmall and Medium Businesses
Responsibilities
Accountable for ensuring the underwriting team adheres to targeted service levels
Serve as a top level point of contact for UW questions and risk evaluations. Requires professional maturity, clear communication, and an owner attitude
Coordinate "load balancing" with other UW teams as necessary to meet SLAs
Be a sounding board for the UW’s as they manage the day-to-day functions of the team
Oversee regular and frequent training to UW teams and ensure that team leads update training and SOP materials. Work with team leads to ensure the team is up to date on product appetite, pricing models, industry trends, etc
Be the primary operational representative to channel partners
Gather feedback from both internal teams and partners to improve conversion rate, operations, etc
Collaborate across departments to implement new processes, products or services specific to the partner channel
Provide reporting of data and benchmarking to Pie leadership
Research competitor offerings to maintain knowledge of industry trends
Implement business strategies to ensure the UW team meets and exceeds UW goals and OKRs
Support, mentor and coach as well as provide professional development for Team Leads. Provide continuous feedback and opportunities for career development
Work in partnership with the People team and Team Leads on creating alignment in performance improvement and coaching plans
Identify hiring needs and be the hiring manager for recruiting high quality underwriters. Partner with the Talent team to scale the UW team to align with company growth
Work through conflict management and team member needs with help and direction from the People team
Work collaboratively with the People Partner throughout the team member lifecycle, including, but not limited to hiring, onboarding, performance management, team member relations and offboarding
Provide input and development of national and regional underwriting business plans
Partner with Business Development Team leadership to drive retention and partner engagement
Qualification
Required
High school diploma/GED is required
Minimum 6-years of commercial insurance experience is required
Minimum 2-years of experience leading a commercial insurance underwriting team or equivalent leadership experience is required
Intermediate communication (written and verbal) skills, to deliver more complex information effectively
Advanced problem solving skills, to be able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future
Advanced awareness of workflow, and project tradeoffs to make decisions based on needs now and into the future
Ability to set productivity and performance goals, make hiring and termination decisions, assist in headcount forecasting and planning, leverage talent towards creating efficiency and innovation
Advanced knowledge in underwriting rate making, book management, & strategic prioritization of departmental goals
Demonstrated ability to make decisions independently that improves productivity, while keeping the business impact in mind
Demonstrated ability to execute on deliverables with urgency while managing additional responsibilities
Excellent interpersonal skills with the ability to build rapport and relationships with individuals at all levels across the organization, as well as outside parties
Demonstrated ability to build partnerships and work collaboratively with others to meet shared objectives
Knowledge of insurance underwriting and customer experience operations, best practices and processes required
Key knowledge of service metrics and how to apply them
Strong analytical skills: take various data points, interpret them, and create deliverables and action items
Ability to analyze current operations and develop options for improved efficiency, conversion or cost reduction
Preferred
Bachelor's Degree or equivalent experience with some college coursework is preferred
G-Suite Tools, Collaboration tools (Slack is preferred)
Benefits
Competitive cash compensation
A piece of the pie (in the form of equity)
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Company
Pie Insurance
Pie Insurance is an insurance company specializing in small business.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$621MKey Investors
Gallatin Point CapitalSVB CapitalGreycroft
2022-09-21Series D· $315M
2021-03-25Series C· $118M
2020-05-28Series B· $127M
Leadership Team
John Swigart
Co-Founder and CEO
Audra Foglietta
Chief Financial Officer
Recent News
Hartford Business Journal
2025-08-14
Company data provided by crunchbase