University of Utah ยท 2 months ago
Residency Area Supervisor
Salt Lake City, UT
Full-time
Hybrid
Mid, Senior Level
$19.25/hr - $19.25/hr
5+ years expUniversity of Utah is seeking a Residency Area Supervisor to oversee daily tasks for the Residency team. This role involves supervising workflow, training staff, and managing customer service inquiries related to residency policy.
Higher Education
Responsibilities
Supervise daily processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
Organize and supervise all staff trainings curricula, for both clerical and evaluation, in requisite skills for daily workload management. This position leads trainings, or delegates to qualified staff to lead the trainings
Build and update resources for the residency division, including procedure and training materials
Provide all aspects of residency division support to staff, students, and departments
Serve as a resource to identify, research and resolve problems and complaints
Arrange staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage
Assist Evaluator staff with evaluating residency applications and relevant materials
Develop and lead projects to improve services and refine processes within residency
With the Residency Officer, address escalated cases and queries, including coordinating team projects to address emergent issues
Participate in interviewing, hiring, and onboarding processes for new residency employees
Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 2 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more in-office scheduled days should be planned, up to and including 5 business days a week. This office-remote schedule will be planned in conjunction with the Residency Officer on a regular basis
Assist other areas as requested
Other duties as assigned
Qualification
Required
Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience)
Knowledge of related trade or department specific equipment, systems and procedures
Demonstrated organizational, human relations and effective communication skills
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Company
University of Utah
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah.
10001+ employees
H1B Sponsorship
University of Utah has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (216)
2024 (189)
2023 (201)
2022 (175)
2021 (156)
2020 (174)
Funding
Current Stage
Late StageLeadership Team
Allison Nicholson
Special Assistant to CFO
Bruce Hunter
Interim Chief Innovation and Economic Engagement Officer
Recent News
National Institutes of Health (NIH)
2023-06-27
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