Apply on Employer Site

Amazon Web Services (AWS) · 19 hours ago

Customer Platforms & Operations, NatSec & Defense (NSD) Builders

Arlington, VA

Full-time

Onsite

Mid, Senior Level

$114K/yr - $198K/yr

3+ years exp

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The Platform Support & Operations TPM drives operational excellence by providing platform support, streamlining access management, and maintaining project prioritization systems while serving as the primary support interface for internal customers.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor and respond to the platform support channel, providing first-line technical support to internal customers

Conduct initial troubleshooting of system issues and create tickets for development team escalation when necessary

Identify, document, and analyze recurring issue patterns to develop systematic solutions

Track and analyze support metrics to drive continuous improvement initiatives

Create and maintain comprehensive wiki documentation and knowledge base resources

Own and execute user access audits for CRM and analytics platforms

Interface with CRM Admin team within the development organization to streamline access management processes

Maintain security compliance standards while reducing access complexity

Propose and implement access workflow improvements to accelerate provisioning timelines

Track and resolve access-related patterns and bottlenecks

Own, maintain, and communicate the enterprise market-wide project priority and tracking mechanism

Ensure clear visibility and scheduling of strategic initiatives across the organization

Collaborate with cross-functional teams including Sales, Sales Operations, Contract Management Office, Regional Marketing, and Billing

Develop self-service guidance resources and training materials for end users

Qualification

Technical product managementIT security complianceProject managementSoftware developmentData analytics toolsTechnical writingUser provisioningAccess managementScripting skillsCross-functional collaboration

Required

3+ years of technical product or program management experience

2+ years of software development experience

3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

The candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph

Preferred

5+ years of experience in technical support, platform administration, or similar customer-facing technical role

IT security and access management experience, including user provisioning, audit processes, and compliance frameworks

Strong technical writing and documentation skills with experience creating knowledge bases, training materials, or process documentation in wiki-style platforms

Experience with data analytics and reporting tools (Tableau, Power BI, SQL queries) and ability to analyze support metrics and KPIs to identify trends and improvement opportunities

Basic scripting or coding skills (Python, JavaScript, or automation tools) for creating workflow improvements and streamlining repetitive platform administration tasks

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees