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Four Seasons Hotels and Resorts · 1 day ago

Assistant Guest Services Manager

Beverly Hills, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $80K/yr

3+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company known for exceptional guest experiences. They are seeking an Assistant Guest Services Manager to oversee the Bell Staff and Driveway Staff, ensuring high levels of personalized service and coordinating various parking services for guests.

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Responsibilities

This position is responsible for directing and controlling the activities of the Bell Staff and Driveway Staff

The ability to interview and select job applicants for Valet Parking and then schedule them to provide maximum guest service within budgeted guidelines

The ability to complete all payroll records on a timely bases

The ability to train and supervise staff in the performance of their duties, to conduct performance evaluations and discipline

The ability to ensure a high level of personalized, friendly and courteous service to guests, ensures all vehicles and keys are handled with caution and are properly secured

The ability to ensure accuracy in the collection and posting of all parking charges: institutes controls to maximize revenue and profits

The ability to coordinate the use of other garages for guests and patrons as necessary, ensuring the proper reconciliation of charges

The ability to coordinate the cooperation between the valet parking staff and the concierge staff in handling guest cars, luggage, etc

The ability to work closely with other hotel departments, particularly sales and catering in coordination special guest or group needs relating to parking services

The ability to ensure all valet parking staff are completely familiar with the hotels facilities, hours of operation, etc., as well as city geography, points of interest, etc

The ability to handle guest complaints or problems relating to parking with professionalism and maturity; keeps the Rooms Division Manager well informed as to problems and action taken

The ability to respond properly in any hotel emergency or safety situation

The ability to perform other tasks or projects as assigned by hotel management and staff

The ability to act as a liaison between the house car and its needs to operate efficiently

The ability to follow through with guests concerning damage to their vehicles and ensure that they are handled in a professional matter

The ability to supervise valet runners, lead men, and doormen, and ensure that their payroll and schedules are correct