Five Star Franchising · 2 months ago
Franchise Business Coach
Denver, CO
Full-time
Onsite
Mid Level
3+ years expFive Star Franchising is a leading provider of custom window treatments across the U.S. and Canada, focusing on franchisee support and exceptional customer experiences. The Franchise Business Coach provides guidance to franchise owners, helping them grow strategically and profitably while managing vendor programs to enhance operational consistency and profitability.
Consumer Services
Responsibilities
Work as a team facilitating training and onboarding programs promoting successful franchise launches
Collaborate on revising and improving training materials and tools
Partner with franchise owners to execute operational plans that achieve revenue and profitability targets
Guide franchisees in using business intelligence and KPI data to manage performance and identify growth opportunities
Provide consistent coaching and actionable feedback on daily operations, compliance, and performance improvement
Conduct regular calls and check-ins to review business progress and key performance metrics
Consult with franchisees on operational challenges, helping develop short-term and long-term action plans aligned with the franchise model
Analyze and interpret data to identify trends, opportunities, and potential risks
Address compliance and performance issues as directed
Participate in special projects or assignments to support franchisee development and growth
Assist in implementation and maintenance of approved vendor programs; ensure franchisees understand requirements, pricing, and benefits
Partner with internal teams and vendors to communicate updates, promotions, and program changes
Support franchisees in onboarding to new vendors, including training on ordering processes, product offerings, and technology tools
Monitor franchisee participation in preferred vendor programs; coach to improve adoption and utilization
Collect and escalate franchisee feedback regarding vendor performance, product quality, or service issues; collaborate to find resolutions when necessary
Track and report on vendor program KPIs (participation, spend, savings, rebates, etc.) and incorporate insights into coaching discussions
Identify opportunities to better leverage vendor programs to improve margins, operational consistency, and customer experience across the franchise network
Qualification
Required
Bachelor's degree in Business Management or related field required
3–5 years of experience coaching or consulting individuals or businesses in various settings
Experience in franchising required
Proficient in Microsoft Office 365, Google Workspace, and CRM platforms
Comfortable navigating vendor portals and reporting tools to support franchisees
Strong knowledge of customer service, business operations, and relationship management
Proven ability to coach both high-performing and underperforming franchisees
Strong business acumen and ability to interpret financial and operational data
Excellent written and verbal communication, presentation, and interpersonal skills
Strong time management, prioritization, and organizational skills
Ability to interpret and apply vendor program guidelines, policies, and procedures
Collaborative mindset with the ability to build and maintain productive relationships with franchisees, team members, and vendors
Demonstrated success driving measurable performance improvement and business results
Preferred
Master's degree preferred
Experience developing and delivering training materials preferred
Experience with vendor programs, supplier relationships, or procurement processes strongly preferred
Experience in the window treatment industry a plus
Benefits
Medical, Dental, and Vision Insurance
Long-Term and Short-Term Disability Insurance
Supplemental Life Insurance
401(k)
Generous Paid Time Off
Company
Five Star Franchising
Five Star Franchising is a management consulting company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-07Private Equity
Leadership Team
Scott Abbott
CEO and CoFounder
Chad Jones
COO and Co-Founder
Recent News
Company data provided by crunchbase