TTEC Digital · 3 days ago
CCaaS Architect - Google CCAI Solutions
United States
Full-time
Remote
Senior Level, Lead/Staff
$145K/yr - $175K/yr
8+ years expTTEC Digital is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that focuses on delivering exceptional employee and customer experiences. The CCaaS Architect will provide technical solutions, lead the Google delivery practice, and collaborate closely with clients to implement AI self-service applications for contact centers.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing
Qualification
Required
8+ years of architect experience overall
4+ years of experience with AI solutions
2+ years of technical on-hands experience with Google CCaaS or UJET
Knowledge of Google Cloud Platform Services
IAM
Storage
Networking
Cloud Run, Cloud Run Functions
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for Contact Center solutions
Experience supporting quality assurance and user acceptance testing
Experience with contact center reporting
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Candidate must have a 4-year bachelor's degree
Preferred
Google Certification and/or Badge completion
Experience managing staff
Experience developing mobile applications (IOS, Android)
Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.)
Experience migrating legacy premise Contact Center platforms to cloud services
Experience developing Conversational Agents (Dialogflow)
Proficient in Javascript, NodeJS and frameworks (express and spring)
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
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2025 (26)
2024 (18)
2023 (17)
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2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
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