Anthropologie Weddings · 2 months ago
URBN IT Operations Manager
US-PA-Philadelphia
Full-time
Onsite
Senior Level
7+ years expAnthropologie Weddings is part of URBN, seeking an experienced IT Operations Manager to oversee the stability and performance of their ERP system. The role involves managing system integrity, acting as a liaison between business users and technical teams, and ensuring operational excellence across core business processes.
E-CommerceFashionRetailWedding
Responsibilities
Ensure the ERP system is consistently available, performs optimally, and meets all operational service level agreements (SLAs), especially during peak retail periods
Lead the process for triaging, resolving, and performing root cause analysis (RCA) on critical production issues impacting inventory accuracy, order fulfillment, and financial postings
Own the operational health and stability of the critical interfaces between the ERP system and major platforms, most importantly the Warehouse Management System (WMS). This includes proactively monitoring data flow integrity, addressing latency, and resolving integration failures that directly impact accurate inventory positioning and order fulfillment
Act as the voice of the business, translating operational needs and pain points into clear requirements for the IT support and development teams
Define, track, and report on key system performance metrics and operational efficiency KPIs
Manage and execute system maintenance, patches, and version upgrades, which frequently occur during scheduled non-business hours (nights and weekends) to minimize disruption to retail operations
Provide immediate, high priority technical support and escalation management for critical production incidents that impact business processes
Qualification
Required
7+ years of experience in product management, product ownership or related roles, ideally associated with Retail Planning & Allocation Systems
Extensive experience managing the operational lifecycle of a major ERP system (e.g., Island Pacific, SAP, Oracle, Microsoft Dynamics) preferably in a high-volume retail environment
Deep functional knowledge of inventory management and supply chain processes within an ERP, including cycle counting, physical inventory, and inventory valuation
Demonstrated expertise in managing mission-critical integrations, specifically between an ERP and a WMS, and a clear understanding of how integration stability impacts inventory integrity and warehouse throughput
Strong leadership and cross-functional communication skills, with the ability to bridge the gap between technical teams, distribution center managers, and business leaders
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Much more
Company
Anthropologie Weddings
A wedding destination, exclusively from Anthropologie Anthropologie Weddings is a destination for the bride in search of uniquely beautiful ways to celebrate a uniquely beautiful love story.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase