Kroll · 2 weeks ago
Associate Manager, Investigations Diligence and Compliance - Core
Miami, FL
Full-time
Onsite
Mid, Senior Level
$70K/yr - $150K/yr
4+ years expKroll is a global leader in risk and financial advisory solutions, seeking an Associate Manager for their Investigations, Diligence and Compliance team. This role involves providing technical support for business development, managing customer relationships, and ensuring effective communication of solutions to meet client needs.
AccountingConsultingNavigationRisk ManagementSecurity
Responsibilities
Assist Global Business Development Team, Strategic Account Managers, and Client Managers, through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions
Demonstrate the Kroll Compliance Portal to existing and prospective clients with a mastery of the relevant use cases and the ability to tailor the conversation to meet the needs of the attendees
Represent the product to client and at field events such as conferences, seminars, etc
Educate prospects on product implementation and usage and answer their technical and security questions, helping to eliminate technical objections
Participate in consultations and/or product capability assessments with prospects
Create relationships with key decision makers and serve as external technical spokesperson
Respond to functional and technical elements of RFIs/RFPs
Develop and maintain a broad knowledge of the live assistance/customer experience industry to stay aware of trends, issues and competition
Work alongside marketing to develop and improve sales materials to assist in the positioning of the Kroll Compliance Portal
Provide proactive support to Global Business Development Team, Strategic Account Managers, and Client Managers in the management of clients throughout the duration of their relationship with Kroll
Work directly with customers to troubleshoot, diagnose and resolve technical issues
Provide client end-user training
Provide customer assistance by escalating and reproducing the problem to internal development sources until a solution is reached
Provide customer feedback to executive and development teams to participate in functionality roadmap planning
Regularly update Global Business Development Team, Strategic Account Managers, and Client Managers with product development updates, issues, and roadmap updates
Work cross-functionally within Kroll and with external partners
Support the production and delivery of client-facing Account Review Decks
Any other ad-hoc duties as required
Qualification
Required
BS/BA in a related discipline or equivalent relevant commercial experience
Minimum of 4 years' technical experience in a B2B environment with either development, operations, or joint DevOps responsibilities
Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
Ability to lead multiple customer engagements and have a deep technical background in software development and/or operations
Understanding of and experience with client software/implementation functional quality, security and performance testing tools and techniques
Proven experience in contributing to the production of RFI/RFP response documents
Demonstrable strong ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Skills required include strong organizational ability, prioritization and effective time management through tasks
Enthusiasm, passion and a commitment to mutually successful outcomes for the client and Kroll are a must!
Benefits
Healthcare Coverage: Comprehensive medical, dental, and vision plans.
Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
Retirement Plans: 401(k) plans with company matching.
Company
Kroll
Kroll is a provider of risk solutions that helps clients make confident risk management decisions.
5001-10000 employees
H1B Sponsorship
Kroll has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (10)
2022 (15)
2021 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-13Acquired
Leadership Team
Jennifer Huntington
Chief Operating Officer
Alan Brill
Senior Managing Director
Recent News
Morningstar.com
2025-12-02
2025-11-19
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