NiCE · 2 months ago
Solution Consultant, Playvox, CX
United States
Full-time
Remote
Senior Level
7+ years expNiCE is a global leader in software solutions, recognized for its innovation and market leadership. The Solution Consultant will lead the sales process for Playvox solutions, focusing on understanding customer needs and delivering tailored demonstrations to address their business challenges.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Deliver demonstrations that align the Playvox by NiCE portfolio with the customer’s business challenges
Identify all functional and technical challenges of assigned accounts
Manage and interpret customer requirements and use discovery skills to understand, anticipate and exceed customer needs
Influence and educate clients that Playvox by NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value
Lead in all technical and operational aspects of the sales process, including data integration and CRM connectivity
Assist with the definition and execution of successful proof of concepts (POC), where appropriate
Actively contributes to a team approach with account executives and overlay teams
Able to promptly respond to functional and technical elements of RFIs/RFPs
Serve as a thought leader both internally and externally, participating in knowledge-sharing, enablement, and product documentation
Qualification
Required
7+ years of experience supporting software products and services
3+ years of experience with Workforce Management as a vendor or user
Advanced knowledge of Workforce Management principles, fundamentals, and industry best practices
Knowledge of SaaS solutions, APIs, CRM connectivity and the ability to explain functionality to both business and technical teams
Exceptional presentation and demo capabilities
Experience customizing and building the storyboard for demos and POC
Demonstrated success in achieving strategic deal wins
Ability to manage multiple, complex sales opportunities simultaneously
Ability to communicate from C-level executives down to Agent/Front Line level employees, conveying technical concepts to business audiences effectively
Customer-centric mindset with passion for understanding and addressing customer challenges
Preferred
Experience/knowledge of CCaaS, CX, and CRM solutions (Salesforce, AWS, Zendesk, etc)
Experience/knowledge selling a full suite of SaaS products
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
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2025-09-12
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