Compass Group USA · 2 months ago
Director of Operations
Los Altos, CA
Full-time
Onsite
Director/Executive
$124K/yr - $185K/yrEpicurean Group is a member of Compass Group USA, focused on providing exceptional food and hospitality services. The Director of Operations will oversee multi-unit catering and event operations, driving operational excellence and ensuring high-quality service delivery while fostering strong client relationships and team development.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Lead weekly district/client meetings to review financial reports and service quality
Establish strong, trust-based relationships with clients, administration, and community partners
Create structured feedback loops with clients and customers to continuously improve services
Assist senior leadership in pursuing and onboarding new business opportunities
Support proposal development and meet with prospective clients
Oversee implementation of Epicurean food programs and front-of-house standards
Collaborate with unit leaders to design seasonal menus and marketing campaigns
Drive customer satisfaction through innovation and high-quality service delivery
Monitor district/unit financials to ensure budget compliance and profitability
Ensure accurate accounting procedures, pricing structures, and payroll processes
Maintain accountability for receivables, inventory, and financial reporting
Lead hiring, training, and mentoring of key personnel, including GMs and Executive Chefs
Champion succession planning, employee engagement, and performance development
Cultivate a strong team culture that supports professional growth and operational excellence
Ensure adherence to federal/local health and safety regulations
Implement safety training programs and conduct regular site inspections
Drive a culture of safety, aiming for zero medical injuries and fully operational equipment
Qualification
Required
Extensive experience overseeing multi-unit catering and event operations
Proven track record in driving operational excellence, optimizing profitability, and delivering exceptional guest experiences
Expert in team leadership, client relations, logistics coordination, and large-scale event execution
Adept at building efficient systems, managing budgets, and ensuring seamless collaboration between culinary, service, and sales teams
Passionate about elevating brand standards, fostering a strong service culture, and leading high-performing teams to exceed goals
Ability to strengthen client relationships, implement new programs, support business expansion, and uphold the highest standards of safety and service
Lead hiring, training, and mentoring of key personnel, including GMs and Executive Chefs
Champion succession planning, employee engagement, and performance development
Cultivate a strong team culture that supports professional growth and operational excellence
Ensure adherence to federal/local health and safety regulations
Implement safety training programs and conduct regular site inspections
Preferred
Prior experience in Senior Leadership working in high volume catering and/or with Compass Group or similar large-scale service organizations
Experience in higher education establishments
Experience leading client-facing food programs or facilities operations
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
Founded in 1994
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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