The J.M. Smucker Co. · 11 hours ago
Manager, Quality Assurance
Memphis, TN
Full-time
Onsite
Senior Level
5+ years expThe J.M. Smucker Co. is seeking a Manager of Quality Assurance to lead quality and food safety initiatives within their organization. This role involves ensuring compliance with quality procedures, managing a team, and driving continual quality improvement through data-driven decision making.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Ensure compliance of company quality procedures, ingredient specifications, process control specifications and finished product specifications
Responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance through High Performance Organizational principles
Lead the Quality Pillar for the plant through data driven direction setting, prioritization, building capability, maintaining pillar master plan and 90-day plans
Build skills and capabilities in Quality Key Element Owners and Functional Leaders
Ensure effectiveness of site QA training program (new hire and ongoing QA training)
Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures
Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements
Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions
Participate in JMS initiatives and projects for supply chain changes and new product introductions
Coach Quality Assurance Specialists and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program
Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees
Coach Sanitation Leads and oversee sanitation program, environmental monitoring, and micro results analysis
Manage Quality Incidents with the goal of investigating root cause and implementing corrective actions to prevent incident recurrence
Coordinate holds, product disposition, product withdrawals and recalls
Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action
Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development
Manage Quality Assurance Budget
Oversee documentation management and change management for all Quality and Environmental programs
Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture
Qualification
Required
Bachelor's degree
5+ years' experience in food manufacturing operations
Quality Control/Assurance leadership experience
Proactive issue resolution, loss analysis and problem solving
Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting
Excellent organizational skills, attention to detail, and capacity to multitask efficiently
Excellent communication skills (both oral and written) and effective listening skills
Willing to travel, as needed
Preferred
Working knowledge of FDA regulations, including GMPs and FSMA
Experience with GFSI, USDA and BRC audits
Risk based decision making and data driven priority setting
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
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