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ActioNet, Inc. · 2 months ago

Tier 2 - Senior Desk Side IT Specialist

Washington, DC

Full-time

Onsite

Mid, Senior Level

$76K/yr - $85K/yr

5+ years exp

ActioNet is a woman-owned IT Solutions Provider with over 25 years of experience. They are seeking a Tier 2 - Senior Desk Side IT Specialist to lead technical support operations, providing advanced troubleshooting and managing endpoint configurations to ensure reliable IT services.

AssociationConsultingCRMGovernmentInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Serve as the lead Tier 2 technical specialist for desk side and remote support operations

Provide advanced troubleshooting and resolution for hardware, software, and integrated systems issues

Support and manage Azure Virtual Desktop (AVD) sessions, SCCM imaging and deployment, and endpoint configuration

Troubleshoot and resolve network connectivity, KVM switch integration, and BitLocker encryption recovery issues

Manage Intune Mobile Device Management (MDM) enrollment, compliance, and device policies

Oversee endpoint management, patch compliance, and configuration baselines using SCCM and Intune

Respond to user trouble tickets and service requests in accordance with established SLAs

Use IT service management tools to document incidents, resolutions, and change histories

Provide daily user support for hardware, software, and application issues both in person and remotely

Assist with installation and configuration of supported applications and standard hardware setups

Develop and maintain technical documentation, including standard operating procedures (SOPs) and user guides

Conduct technical training and mentoring for Tier 1 and Tier 2 support staff

Collaborate with Tier 3, Network, and Security teams to resolve escalated incidents and implement enterprise-level solutions

Monitor system performance and identify opportunities for optimization or automation

Ensure SLA compliance and maintain detailed technical records

Lead or guide other IT specialists in daily operations and project assignments

Contribute to process improvement initiatives that enhance service delivery and efficiency

Support general network access and assist with application deployment and maintenance

Qualification

Windows OSActive DirectoryMicrosoft 365SCCMIntuneAzure Virtual DesktopIT ticketing systemsCompTIA Security+CompTIA Network+User supportTroubleshootingProcess improvementTechnical documentation

Required

Associate degree in Information Technology, Computer Science, or a related discipline

5+ years of progressively responsible IT support experience, including at least 2 years in a senior or lead role

Strong knowledge of Windows OS, Active Directory, Microsoft 365, SCCM, Intune, and AVD environments

Experience using IT ticketing and asset management systems

Preferred

CompTIA Security+

CompTIA Network+

Microsoft Certified: Endpoint Administrator Associate

ITIL Foundation

or equivalent

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Company

ActioNet, Inc.

Glassdoor3.7

ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.

Founded in 1998

Vienna, Virginia, USA

1001-5000 employees