NEOGOV · 2 months ago
Utility Billing Office Administrator
Aspen, CO
Full-time
Onsite
Entry Level
$25.45/hr - $38.18/hr
2+ years expThe City of Aspen is seeking a Utility Billing Office Administrator to perform general utility billing responsibilities for water and electric accounts. This role involves customer service, assisting with billing runs, collections, and maintaining database accuracy while supporting the utility administrative team.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives and responds to customer inquiries and needs concerning water and electric billing functions. Creates service orders for water and electric staff
Assists customers at Utility Billing office and answers incoming phone calls. Responding to emails
Assists with new tenant, new owner, change of address and title company requests received by phone, email, or in-person
Creates a monthly “new customer welcome letter” that is mailed out at the beginning of the month to all new customers to help get signed up for electronic billing i.e. invoice cloud
Assists utility customers with online account registration and payment
Assists customers with reconciling accounts, managing customer personal information, and verifying customer banking information for accuracy
Supports customer service calls to main Water Department and coordinates with Utility Staff to assist with those calls
Assists Utility Billing Office Admin lead on monthly bill run using applicable software, hardware, and technology
Runs and reviews bill audit reports and re-read sheets
Creates service orders based on results of route reports
Creates and mails Final Bills for all customers ending utility service
Possesses knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures
Processes correct forms for move in/move outs of customers in filing system
Sends electronic deposit forms to new customers and processes deposits onto Utility accounts
Assists with creating various excel-based reports out of billing software as needed
Reviews customer account database for ongoing accuracy
Performs account research and analysis for other departments and customers as needed
Completes annual year-end processes that include updating utility rates in billing software
Creation of support tickets and with various vendors including tylertech, invoice cloud, dataprose, Laserfiche, municipay
Performs electric meter inventory switch outs on sensus RNI to match new meters entered into munis
Processes Sensus data requests and account research in the Sensus Database
Assists in outreach to customers in terms of payment methods and online payment sign up initiatives
Once a month runs delinquencies and creates a mail merge to send out delinquent letters to all past due customers including landlords
Reviews past due final bills and mail additional collection letters on a weekly basis
Prepares year-end file of delinquent customers to turn over to Tax Assessor and creates liens and files/ releases as needed
Generates declined payment list out of payment software and follows up with customers as needed to ensure auto-payment features are working
Supports and actively participates in creating Oracle requisitions and purchase orders and processing invoices for payment
Supports and actively participates in helping with weekly Laserfiche database filing and organization
Processes Water and Electric No Use letters, service orders, work orders, and account updates
Assists in review of utility rates, customer information, and database information for accuracy
Supports office in ongoing department projects that relate to billing systems, customer service, and utility rates
May support in some annual backflow mailing and customer notification/outreach
Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation
Qualification
Required
High School Diploma or equivalent
Course work in accounting, bookkeeping, or related field
Two years of experience in Business, Collections, or Finance including customer service work
Must be proficient with Microsoft Word, Excel, and Outlook (Email)
Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms
Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date
This position requires a Criminal Background Check upon hire
Benefits
Generous paid vacation and extended sick leave, and holidays.
Free and discounted transportation options to get around Aspen and the Valley.
Professional development and learning opportunities, including a tuition reimbursement program.
Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option.
Have peace of mind with life and disability insurance.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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