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Capital Bank, N.A. · 3 months ago

SVP, Head of Operations

Rockville, Maryland, United States

Full-time

Hybrid

Director/Executive

$175K/yr - $225K/yr

10+ years exp

Capital Bank N.A. is a publicly traded bank headquartered in Maryland, serving communities since 1999. The Head of Operations is responsible for overseeing the bank’s operational functions, ensuring operational excellence and regulatory compliance while advancing innovation through digital platforms and automation.

BankingCommercial LendingFinanceFinancial Services

Responsibilities

Oversee all core banking operations, including deposit and loan operations, payment processing, treasury services, and back-office functions

Establish and monitor KPIs to ensure efficiency, accuracy, and compliance in day-to-day operations

Collaborate with compliance, risk, and audit teams to ensure adherence to regulatory requirements and internal controls

Drive continuous process improvement to reduce costs, improve turnaround times, and enhance client experience

Build and lead cross-functional teams to deliver large-scale operational and digital initiatives

Act as a change champion, ensuring smooth adoption of new technologies and processes across the bank

Mentor and develop staff, fostering professional growth and preparing future leaders in both operations and digital strategy

Manages performance of the team and conducts performance reviews within the processes of the Bank

Partner with executive leadership to align operational and digital initiatives with overall business strategy

Develop budgets, forecasts, and resource plans to support operational and digital transformation objectives

Provide regular updates to the executive team and Board of Directors on progress, risks, and opportunities

Qualification

Banking operationsDigital transformationRegulatory complianceProcess improvementFinancial acumenProject managementLeadership skillsChange managementStakeholder managementTeam-building skillsCore banking systemsEmerging financial technologiesCommunication skills

Required

Bachelor's degree in Business Administration, Finance, Information Technology, or related field required

10+ years of progressive experience in banking operations, with at least 5 years in a senior leadership role

Demonstrated success leading digital transformation initiatives within a financial institution

Strong knowledge of banking regulations, risk management, and compliance requirements

Proven track record of leading process improvement, technology integration, and organizational change

Strategic thinker with the ability to translate vision into actionable plans

Strong leadership and team-building skills; able to influence and inspire at all levels

Excellent communication, presentation, and stakeholder management skills

Deep understanding of core banking systems, digital platforms, and emerging financial technologies

Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills

Advanced credit underwriting and financial acumen

Experienced in the fundamentals of change management

Expert understanding of Bank financials

Project Management

Preferred

MBA or equivalent preferred

Benefits

Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!

Company Contributions to your 401k - Regardless of your contribution

Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!

Generous Paid Time Off and Paid Holidays.

Company

Capital Bank, N.A.

Capital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C.

Founded in 1998

Rockville, Maryland, USA

201-500 employees