Campbell University, College of Pharmacy & Health Sciences · 2 months ago
Financial Aid Counselor
Buies Creek, NC
Full-time
Onsite
Entry, Mid Level
2+ years expCampbell University, College of Pharmacy & Health Sciences is seeking a Financial Aid Counselor to serve as the primary point of contact for students regarding financial aid. The role involves evaluating applications, determining eligibility for aid programs, and promoting financial literacy to support student success.
Higher Education
Responsibilities
Counsel prospective and returning students on all aspects of Federal, State, and Institutional Aid sources
Package and award financial aid (scholarships, work-study, grants, loans, etc) in accordance with established policies and guidelines
Respond promptly and professionally to inquiries via phone, email, and in person
Collaborate with other departments (e.g., Admissions, Registrar, Bursar) to support student enrollment and retention
Understand Bursar Office processes to effectively communicate to current students
Participate in outreach activities such as conducting financial aid presentations in person, virtually and via chat room platform
Review and resolve C-Flag issues from FSA
In addition to counseling, likely maintain responsibility for a specific program area such as scholarships, state aid, verification, loans, athletics, etc
Assist in processing Cost of Attendance adjustments requests for students
Maintain a professional appearance and demeanor at all times
Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IX and Information Security, including but not limited to FERPA and other state and federal guidelines
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice
Qualification
Required
Bachelor's Degree required, or an equivalent combination of education, training, and experience
Minimum of 2 years' experience in higher education desired
Experience in Admissions or Financial Aid desired
Experience with Ellucian Colleague desired
Excellent interpersonal skills and the ability to communicate effectively to all groups through both oral and written channels
Ability to maintain strict confidentiality
Accuracy and attention to detail is essential
Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, such as web/text/chat platforms
Ability to learn and utilize new and emerging technology
Proficiency utilizing/administering social media platforms
Demonstrate tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, parents, university officials and the public
Work independently as well as function effectively in a team and within a diverse group of people
Exercise good judgment in complex and new situations
Manage multiple, concurrent projects, and meet strict deadlines
Adaptability, flexibility and a willingness to work in a changing environment
Availability to work occasional evening and weekend hours
This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University
Company
Campbell University, College of Pharmacy & Health Sciences
Campbell University’s College of Pharmacy & Health Sciences is dedicated to the growth and development of our students, their achievements and educational outcomes.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase