BETA TECHNOLOGIES · 2 months ago
Technical Support Lead | Aftermarket
St. Albans, VT
Full-time
Onsite
Senior Level, Lead/Staff
$85K/yr - $135K/yr
10+ years expBETA Technologies is committed to revolutionizing electric aviation through innovation and sustainability. They are seeking a seasoned Technical Support Lead to build and lead a comprehensive technical customer support organization, focusing on enhancing customer experiences and operational excellence in the aviation sector.
AerospaceAir TransportationBatteryMachinery ManufacturingManufacturing
Responsibilities
Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations
Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support
Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations
Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments
Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service
Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime
Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages
Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management
Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution
Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment
Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets
Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets
Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities
Qualification
Required
Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience
10+ years of aviation industry experience with technical support, field service, or aftermarket services
Demonstrated experience leading technical support organizations and / or field service representative teams
Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance
Strong understanding of aviation regulatory requirements and customer support best practices
Proven track record of building and scaling service organizations from concept to operational excellence
Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders
Comfortable with dynamic work environment and ability to develop processes while delivering immediate customer support
Experience with AOG support, technical troubleshooting, and customer crisis management
Experience with regulatory compliance in aviation (FAA, EASA, Transport Canada, etc.) and understanding of international market entry requirements
Preferred
Aviation maintenance background or A&P certification
Experience with electric aircraft or emerging aviation technologies
Demonstrated budget management experience with P&L responsibility for service operations
Background in warranty management and RMA processes in aviation or high-value manufacturing
Experience with EH&S compliance and Import/Export regulations
Knowledge of software update deployment and configuration management in operational aircraft environments
Experience establishing training programs and credit systems
International customer support and logistics experience
Experience with technical documentation development and management
Background in startup or high-growth technology environments
Company
BETA TECHNOLOGIES
Beta Technologies builds electric VTOL and CTOL aircraft, charging systems, and training programs focused on operational simplicity.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.98BKey Investors
GE AerospaceState of MichiganQatar Investment Authority
2025-11-04IPO
2025-09-04Series C· $467.9M
2025-08-28Grant· $2.6M
Leadership Team
Blain Newton
Chief Information Officer
Kyle Clark
Team Member
Recent News
2026-01-08
2025-12-18
Crunchbase News
2025-12-17
Company data provided by crunchbase