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PACSUN · 5 months ago

Ecommerce Systems Architect

Anaheim, California, United States

Full-time

Onsite

Senior Level

$132K/yr - $150K/yr

6+ years exp

PACSUN is a leading lifestyle brand that inspires the next generation of youth through fashion, music, art, and sport. The Ecommerce Systems Architect is responsible for overseeing the Salesforce Commerce Cloud platform and the broader eCommerce technology ecosystem, ensuring optimal performance and an exceptional customer experience while driving initiatives that enhance customer engagement and streamline operations.

FashionSports

H1B Sponsor Likely

Responsibilities

Enhance and support Pacsun’s e‑commerce platform and mobile app – Design, implement and customize Salesforce Commerce Cloud (SFCC) solutions—including item catalogs, promotions, price books and product data—while ensuring that new features reflect Pacsun’s brand experience

End‑to‑end project execution – Manage e‑commerce projects from concept through launch: gather requirements, translate them into technical use cases, oversee development and configuration, conduct rigorous QA, manage deployments and provide post‑live support

Integrate with enterprise systems – Build and maintain integrations between SFCC and ERP, order‑management, CRM, payment gateways and other third‑party platforms. Manage API connections, map data fields and monitor data flows to ensure reliable commerce operations

Operational oversight and system management – Monitor system performance metrics and logs; manage instance states via Control Center (start/stop/restart, usage and audit logs); run regular health checks; and manage certificates and multi‑factor authentication to uphold security

Troubleshooting and continuous improvement – Investigate and resolve system issues, analyze root causes, debug code and implement fixes. Identify performance gaps or process bottlenecks and develop technical solutions to enhance scalability and reliability

Customer‑experience optimization – Use analytics, A/B testing and customer‑behaviour insights to monitor the end‑to‑end customer journey (navigation, search, product pages, checkout and mobile app flows) and implement improvements that drive conversion and revenue

Release management and sprint execution – Plan and manage sprint releases and platform updates. Execute configuration changes, code deployments and data replication, perform unit and user‑acceptance testing, and ensure stability and rapid response to business needs

Cross‑functional collaboration – Work closely with merchandising, marketing, operations, IT, finance and customer‑experience teams to translate business requirements into technical solutions. Manage competing priorities and communicate technical concepts to non‑technical stakeholders

Mentorship and leadership – Provide hands‑on technical leadership and mentorship to developers and analysts. Share expertise in SFCC architecture and best practices, review code and configurations, and encourage continuous skill development

Qualification

Salesforce Commerce CloudECommerce systems architectureAPI integrationsA/B testingAgile/ScrumProject management toolsAnalytical skillsTeam leadershipProblem-solving skills

Required

Over 6 years of demonstrated hands-on expertise in large-scale retail eCommerce and digital technology

Sr. architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms

Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success

Proven ability to excel in fast-growing, dynamic business environments with competing priorities

Positive, solution-oriented mindset combined with strong leadership and team motivation skills

Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets

Excellent team builder and team leader

Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements

Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons

Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing

Strong command of project governance best practices, including sequencing recommendations and status reporting

Proficient with Jira, Atlassian Suite, or similar project management tools

Excellent analytical and problem-solving skills

Operate with the highest level of conduct, integrity, and confidentiality

Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability

Serve as a Pacsun advocate in the industry and marketplace

Recruit, identify, develop, and retain talent that delivers performance excellence

As a manager, serve as a leader of company culture, norms, and conduct

Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction

Benefits

Dog friendly office environment

On-site Cafe

On-site Gym

$1,000 referral incentive program

Generous associate discount of 30-50% off merchandise online and in-stores

Competitive long term and short-term incentive program

Immediate 100% vested 401K contributions and employer match

Calm Premium access for all employees

Employee perks throughout the year

Company

PACSUN

Glassdoor3.5

Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art, and sport. Co-created in Los Angeles.

Founded in 1982

Anaheim, California, USA

10001+ employees

http://www.pacsun.com/

H1B Sponsorship

PACSUN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)