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Walmart Canada · 2 months ago

Manager, Revenue Operations Scaled Services, Enablement and Support

Hoboken, NJ

Full-time

Onsite

Mid Level

$104K/yr - $202K/yr

4+ years exp

Walmart Canada is seeking a Manager for Revenue Operations Scaled Services, Enablement and Support. This role will drive operational excellence and strategic transformation by managing initiatives that enhance efficiency and quality within the Enablement & Support ecosystem.

DeliveryRetailShopping

Responsibilities

Partner with E&S leadership to ensure process and operational initiatives align with organizational strategy and business goals

Lead end-to-end delivery of strategic initiatives—from scoping and stakeholder alignment through execution, measurement, and post-launch optimization

Champion advertiser and operational needs in new and existing programs, ensuring the voice of the customer and associate informs decision-making

Identify and address workflow inefficiencies by leading structured improvement programs that streamline operations and reduce manual effort

Develop and implement continuous improvement frameworks (e.g., Lean Six Sigma, Kaizen) to drive sustained efficiency and scalability

Facilitate audits, process shadowing, and trainings to ensure consistent execution and quality across global teams

Draft, maintain, and socialize detailed process documentation and workflows

Establish feedback loops to capture learnings, monitor adoption, and track ongoing performance

Translate program strategy into actionable metrics and KPIs to assess program health, efficiency, and capacity

Identify risks, escalate proactively, and drive alignment on mitigation plans across teams

Partner with cross-functional stakeholders across Product, Sales, Operations, and Customer Support to drive process parity and excellence across the advertiser lifecycle

Serve as a point of contact for escalations, complex workflows, and off-path scenarios

Foster strong relationships across global teams to ensure transparency, collaboration, and accountability

Qualification

Program ManagementProcess OptimizationLean Six SigmaData AnalysisAdTech ExperienceCampaign ManagementStakeholder ManagementCross-Functional CollaborationCommunication Skills

Required

Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area

4 years' experience in campaign management, business development, market development, or related area

Preferred

3+ years of experience in AdTech, program operations, or related technology environments

Proven ability to analyze, document, and improve business processes at scale

Strong collaborator with exceptional communication and stakeholder management skills

Experienced in program or project management, with the ability to lead initiatives without direct authority

Analytical and data-driven, able to translate insights into strategic and operational recommendations

Comfortable working in a fast-paced, evolving environment and navigating ambiguity

Self-starter who is curious, proactive, and unafraid to challenge the norm

Familiarity with structured improvement methodologies (Lean Six Sigma, Kaizen, etc.) is a plus

3 years' experience in account management

3 years' experience in customer-facing role

3 years' experience in digital media

Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area

With CRM