Crane Worldwide Logistics ยท 2 months ago
Client Service Lead - Weekend Shift Nights
Lockbourne, Ohio, United States
Full-time
Onsite
Mid Level
3+ years expCrane Worldwide Logistics is a leader in logistics, and they are seeking a Client Service Lead for the weekend night shift. The role involves responding to client inquiries, resolving complaints, and providing leadership to a team of client service specialists.
Freight ServiceLogisticsSupply Chain ManagementTransportation
No H1B
Responsibilities
Responds to orders, general client inquiries, invoice questions and client complaints
Records consistent problem areas
Resolves issues with orders, delivery dates or service
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution
Handles client responses that may require deviation from standard procedures
Provides leadership, coaching and training to a team of client service specialists
Other duties as assigned
Qualification
Required
High School Diploma or GED
3-5 years client service experience
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Job may require extended sitting or standing, use of standard office equipment
Professional certification may be required in some areas
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION
Benefits
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Company
Crane Worldwide Logistics
Crane Worldwide Logistics is a supply chain company that provides individual solutions to address its client's logistics challenges.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dylan Ross
CFO
Jared Noynaert
VP Engineering
Recent News
2025-11-23
2025-08-14
Business Wire India
2025-05-17
Company data provided by crunchbase