ServiceTitan · 12 hours ago
Sales Systems Product Manager
United States
Full-time
Remote
Senior Level
$124K/yr - $166K/yr
7+ years expServiceTitan is looking for a strategic, detail-oriented Sales Systems Product Manager to join the Corporate Engineering team. This role is crucial in partnering with sales leaders to evolve and scale the strategy behind sales processes, focusing on streamlining and automating these processes.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Lead efforts to streamline and automate sales processes
Leverage your expertise in sales systems, KPIs, and data-driven decision-making to solve complex challenges and deliver scalable solution
Partner with sales leaders to define and champion the business vision and roadmap for sales-centric platforms and tools
Lead efforts to review, assess, and improve Enterprise & Corporate Sales Processes, translating strategic objectives into actionable requirements and user stories to ensure timely delivery of high-impact solutions
Collaborate with sales leaders and stakeholders on key projects, including the Fintech Sales Process and the migration of our Green business into ST processes
Define and track key performance indicators (KPIs) relevant to sales initiatives to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement
Lead User Acceptance Testing (UAT) efforts to ensure solutions meet business needs and function as intended
Analyze and document current and future state sales workflows using process mapping to identify areas for efficiency and automation
Prioritize and manage a backlog of sales process improvements and enhancements, ensuring alignment with overall sales strategy and business value
Manage ad-hoc and Business-As-Usual (BAU) requests from sales stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort, while providing good, better, best solution options
Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption within the sales organization
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical or business field
7+ years of relevant experience, ideally within SaaS business operations or product management supporting sales, with a strong understanding of the sales customer journey
Proven experience in creating process maps, writing clear and concise technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT)
Deep understanding of sales business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals
This includes deep platform knowledge of Salesforce Sales Cloud and other relevant Salesforce Clouds (Service Cloud, CPQ, etc.), its declarative capabilities (Flow, Process Builder, Workflow Rules, Validation Rules), data model, security models (Profiles, Permission Sets, OWD), reporting and dashboards, and potentially integrations with other systems
Ability to perform basic configuration/admin tasks, such as creating custom fields, objects, reports, and dashboards, to prototype solutions or assist administrators in sales systems
Salesforce Administrator or Business Analyst certification is a plus
Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels
Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects
Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise
Exceptional data literacy with a proven ability to analyze sales performance data, identify trends, and translate insights into data-driven product decisions and recommendations to optimize sales outcomes
Proficiency with Salesforce reporting and dashboards, and experience with sales analytics tools, is highly desired
Understanding of system integrations and their implications for data flow and synchronization within the sales tech stack
Familiarity with Agile tools such as Jira, Azure DevOps, or similar for managing backlogs, sprints, and tracking work
Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2025-12-16
MarketScreener
2025-12-12
Company data provided by crunchbase