ServiceTitan · 2 weeks ago
Director, Pest and Lawn Success & Onboarding
United States
Full-time
Remote
Director/Executive
$151K/yr - $202K/yr
7+ years expServiceTitan is a company dedicated to solving real-world problems in the home services industry through innovative technology solutions. The Director of Pest and Lawn Success & Onboarding will lead the Client Services Leadership team, focusing on strategic goals and the post-sales implementation customer lifecycle for the Pest & Lawn business unit.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Build and mentor a world-class team by recruiting top performers, coaching them to achieve desired business outcomes, and fostering a continuous learning environment
Own the overall success, planning, and staffing of your teams
Define and manage all operational metrics, from high-level KPIs to individual scorecards, to measure performance and ensure key financial objectives are realized
Develop and implement processes to positively influence key client business metrics, quickly addressing at-risk client situations and serving as a leadership sponsor for customer escalation calls to align resources for resolution
Oversee the development of the Mergers & Acquisition program framework and methodology
Develop and implement processes to positively influence key client business metrics, identify at-risk situations, and design an account planning methodology for CSMs
Act as a leadership sponsor for customer escalation calls and establish strong relationships with executives at key clients
Ensure a clear feedback loop with product leadership and demonstrate subject matter expertise regarding the implementation process
Foster healthy and constructive relationships with other senior leaders within the broader ServiceTitan organization to ensure consistency and focus on client outcomes through all post-sale touch points
Qualification
Required
7+ years of experience in leading customer-facing organizations, ideally in a B2B SaaS environment
10+ years of experience in post sales: Success, Onboarding and Account Management roles, including upsell and renewal responsibilities
Expert-level understanding of value drivers in recurring revenue business models
Strong empathy for customers and a passion for revenue and growth
Excellent communication, presentation, and leadership skills with the ability to influence senior customer leadership
An analytical and process-oriented mindset with a desire for continuous learning and improvement
Preferred
Experience in the Pest & Lawn industry is a plus
Experience in a fast-paced, agile tech environment with proven talent management skills
A Bachelor's degree is preferred, with a preference for computer science or related degrees; an MBA or relevant graduate degree is strongly preferred
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2026-01-15
Company data provided by crunchbase