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National Car Rental · 5 days ago

Evening Customer Service Return Agent - DFW Airport

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

$16.04/hr - $16.04/hr

National Car Rental is part of Enterprise Mobility and is seeking a dedicated person to join their team as a full-time Evening Customer Service Return Agent at the Dallas Fort Worth Airport. The role involves providing superior service during the rental car process, assisting customers with their needs, and ensuring a smooth return experience.

LeisureRentalTransportation

No H1B

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

Advise and review rental charges; and provide an accurate receipt to the customer

Provide information in a professional and courteous manner regarding transportation to the airport terminal

Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use of proper statement to determine if vehicle is being returned with full tank of gas

Complete a service alert for any mechanical and or body damage communicated by the customers

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Qualification

Customer service skillsWork weekendsWork nightsWork holidays

Required

Must be at least 18 years of age

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Apart from religious observation, must be available to work one the following schedules as part of an operational shift bid including weekends, nights and holidays: Sunday-Thursday 1:00pm-9:00pm or Sunday-Thursday 2:00pm-10:00pm

Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time