Hylant · 2 months ago
Client Service Manager - Employee Benefits
Lake Mary, FL
Full-time
Onsite
Mid LevelHylant is a full-service insurance brokerage that has been in business for over 85 years. They are seeking a Client Service Manager to provide high-level service to clients, support client communication initiatives, and manage compliance and onboarding processes.
Insurance
Responsibilities
Support the execution of the client written service timeline and blueprint created by Client Executive (CE)
Collaborate and facilitate with Engagement and Health Strategies team on communication materials geared toward educating employees about their benefit and/or wellness program
Collaborate with Compliance Team and facilitate education of new compliance mandates to clients
Document and report on employer/employee issues in Benefit Point; eligibility, billing, claims, EOBs, trends, etc
Work with Marketing Team/Client Executive to coordinate renewals/RFPs and marketing additional lines of coverage
Attend and strategize Client Engagement Strategy meetings
Manage carrier issues on implementation, plan setup, file needs, etc
Support CE with client data accuracy and auditing of Benefit Point
Support CE with data gathering and new client onboarding
Initial review of proposals, communications, and client plan documents to include SBC, SPD, certificates, Schedule A/Form 5500, contracts, carrier renewal/implementation paperwork
Initial/draft completion of carrier renewal/implementation paperwork
Create client and member education/renewal materials and presentations
Conduct renewal meetings with clients
Work with Marketing Team to understand analytics and help CE formulate/strategize plan performance
Qualification
Required
Exceptional communication skills, relationship development, and the ability to multi-task
Managing internal and external client requests, prioritizing projects, and working with tight deadlines
Excellent communication skills; including listening, speaking and writing
Demonstrate problem-solving skills, including research capabilities
Ability to learn quickly; demonstrates ability to quickly and proficiently understand and absorb new information
Ability to organize, plan, and prioritize with effective results
Proficient in Word, Excel, PowerPoint, and Outlook
Positive team-player
Open to constructive criticism and ideas
Efficiency; able to produce significant output with minimal wasted effort
Knowledge in the self-funded space including reference-based pricing
Company
Hylant
Hylant is a full-service insurance brokerage.
Founded in 1935
501-1000 employees
H1B Sponsorship
Hylant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Andy Dale
Chief Financial Officer
Carman Baines
Client Executive
Recent News
2025-03-29
2025-03-14
Captive Insurance Times
2024-05-24
Company data provided by crunchbase