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Comulate · 1 day ago

Strategic Customer Success Manager

San Francisco, CA

Full-time

Onsite

Senior Level

$170K/yr - $200K/yr

7+ years exp

Comulate is transforming the insurance back office with AI, aiming to unlock significant savings in manual insurance operations. The Strategic Customer Success Manager will lead high-impact partnerships with key customers, driving revenue growth and ensuring exceptional customer outcomes post-sale.

Artificial Intelligence (AI)FinTechInsuranceSaaSSoftware

Responsibilities

Partner directly with strategic named customers throughout their post-sale journey, owning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate

Build deep relationships with champions and C-level stakeholders, earning their trust as a strategic advisor and product expert

Develop compelling ROI stories and business value frameworks that communicate Comulate's impact to executive decision-makers

Drive revenue growth by owning retention targets and sourcing expansion opportunities, partnering with Sales to influence six-figure+ strategic deals

Orchestrate cross-functional collaboration across Success, Implementation, and Support teams to deliver exceptional outcomes for your customers

Be the voice of the customer within company walls, influencing product roadmap and company strategy based on insights from your strategic accounts

Qualification

Strategic account managementCustomer successB2B relationship managementC-suite engagementROI storytellingProactive customer successDetail-oriented communicationIndependent learningCross-functional collaborationStrategic thinking

Required

7+ years of experience in strategic account management, customer success, or management consulting, with a proven track record managing complex B2B relationships

Executive presence and credibility with C-suite stakeholders, speaking their language around business outcomes and strategic value

Strategic thinker who balances long-term account planning with tactical execution, with strong intuition to prioritize high-impact initiatives

Curious and confront confusion by asking questions. Track record of learning independently when faced with ambiguity

Detail-oriented and use communication to build trust with the customers you serve and the teams you work alongside

Natural agency and proactive in ensuring customers are successful