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Rockwell Automation · 4 months ago

Customer Experience Center Technician

Milwaukee, Wisconsin, United States

Full-time

Hybrid

Senior Level

5+ years exp

Rockwell Automation is a global technology leader focused on enhancing productivity and sustainability for manufacturers. They are seeking a Customer Experience Center Technician to manage and maintain sales demonstration equipment, ensuring exceptional customer engagement and support for their onCourse program.

HardwareIndustrial AutomationSales AutomationSoftware

No H1B

Responsibilities

Responsible for supporting projects to implement enhancements and/or refresh the center's equipment offering

New equipment or panel designs

Installation and commissioning of new equipment and/or infrastructure

Setup, test, and validate content within the lab / onCourse infrastructure

Serve as administrator for the daily onCourse hardware center operations

Manage reservation processes:

Reviewing / responding to requests

Assist with deployments of assets

Provide program support:

Responsible for troubleshooting hardware / software / firmware issues

Respond to user requests, questions and concerns in a timely manner

Serve as the primary resource that manages the daily technical operations of the Milwaukee CxC – including IT, AV and Rockwell technology

Ensure all assets are operational for CxC Tours

Identify and create new processes and workflows to improve the technical operations of the center

Support the expansion of technology in the space and the sharing of knowledge to others

Expected to maintain and continue development of technical expertise with Rockwell Automation products and solutions

Qualification

Rockwell Automation productsControl systems experienceRockwell software proficiencyCloud infrastructureNetworking knowledgeTechnical writingCustomer serviceProject coordinationMulti-taskingDesire to learn

Required

Associate Degree or equivalent combination of skills, experience, and education

Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred

A minimum of 5 years of demonstrated experience with overall control systems

Knowledge of Rockwell Automation core products, including: PLCs, Motor Control, Operator Interface, Networking / Communication, Safety and I/O

Experience with Rockwell Automation core software: RSLinx, RSLogix 5000, Studio 5000, Connected Component Workbench, FactoryTalk View ME/SE and ViewDesigner

Good technical writing skills, able to present topics to small groups

Field and/or direct customer experience

Ability to perform multiple tasks simultaneously and prioritize accordingly

A desire to learn new products/technologies outside current areas of expertise

Ability to lead projects, including coordination with 3rd party vendors

Experience with cloud infrastructure and/or virtualization software

Networking knowledge with system level troubleshooting ability