Luma Health · 2 months ago
Product Manager, Patient Communications (Remote, USA)
United States
Full-time
Remote
Mid Level
$120K/yr - $130K/yr
3+ years expLuma Health is a company focused on improving patient care through technology. They are seeking a Product Manager for their Patient Communications portfolio to lead the strategy and execution of products aimed at reducing no-shows and enhancing patient engagement through various messaging channels.
AppsElectronic Health Record (EHR)Health CaremHealthSchedulingUnified Communications
Responsibilities
Own the vision & roadmap for Reminders & Recalls, Navigator, and Broadcast across SMS/MMS, email, voice, and emerging channels (e.g., RCS, Apple Messages for Business)
Scale the AI Agent (Navigator): define intents/skills, guardrails, escalation paths to staff, closed-loop tasks, prompt & tool design, evaluation harnesses, and safety reviews for PHI
Customer discovery & UX: run research with patients, front-desk teams, and care ops; convert insights into simple, resilient flows and accessible messaging
Insights & experimentation: define KPIs, instrumentation, and A/B tests; analyze funnel drop-offs, carrier blocks, time-of-day effects, and cohort performance to drive roadmap
Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI stories, and migration paths from legacy flows
Cross-functional leadership: coordinate with Engineering, Security, Legal/Compliance, Support, and Partnerships
Deliver measurable outcomes: lower no-show rates, increase recall reactivation, improve response and completion rates, raise agent containment, and keep opt-outs and failure rates low
Qualification
Required
3+ years of experience in product management in messaging, communications platforms, healthcare SaaS, or adjacent domains shipping customer-facing products at scale
BA/BS Degree required
Experience in gathering business insights and identifying trends from data
Ability to use data to inform and support critical decisions
SQL skills highly preferred
Entrepreneurial minded self-starter who is able to function in a lean product management structure in a company with aggressive growth goals
Superior communication, presentation and interpersonal skills
Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in healthcare)
Organized, detail-oriented, and motivated team player with a positive attitude
Ability to work in a fast-paced team environment
Hands-on with LLM/AI products (prompt design, tools/integrations, evaluation, red-teaming, safety guardrails) and clear criteria for human escalation
Ability to write clear PRDs and sequence complex deliveries
Proven ability to lead cross-functional teams, influence without authority, and communicate crisply with executives and customers
Benefits
Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity
Company
Luma Health
Luma Health offers patient access, revenue cycle management, and patient relationship management.
51-200 employees
H1B Sponsorship
Luma Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (7)
2021 (9)
Funding
Current Stage
Growth StageTotal Funding
$159.1MKey Investors
FTV CapitalPeakSpan CapitalU.S. Venture Partners
2021-11-23Series C· $130M
2019-08-27Series B· $16M
2018-05-22Series A· $6.33M
Leadership Team
Adnan Iqbal
Co-Founder & CEO
Aditya Bansod
Co-Founder & CTO
Recent News
Columbia West
2026-01-06
2025-11-25
2025-11-13
Company data provided by crunchbase