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Frontier Internet · 2 months ago

Sales & Service Technician II (Field Install & Repair) (TERM)

BROOKLYN, MI 492309314, USA

Full-time

Onsite

Mid Level

$20.57/hr - $36.12/hr

Frontier Internet is committed to connecting communities and improving digital access across America. They are seeking a Sales & Service Technician II to install, maintain, and repair network facilities and associated apparatus. The role involves various responsibilities including installing broadband services, performing cable maintenance, and supporting customer needs.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Driving: Frequent

Travel: Moderate

Install and maintain inside wire for residential/business broadband (HSI/Video) service

Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways

Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers

Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units

Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics

Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements

Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add

Place aerial and buried plant and service drops

Navigate web, set up Business/Residential computers and demonstrate to customers

Support and actively participate in the promotion of Company products and services

Must be able to adapt to changes in the business that include advances in technology and new skills and procedures

Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Qualification

Telecommunications installationNetwork maintenancePole climbing certificationBasic keyboard skillsCustomer serviceManual dexterityDriving skillsAdaptabilityTeam collaboration

Required

High School Diploma or equivalent

Experience in telecommunications installation and maintenance

Basic keyboard and software skills

Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear

Must complete company provided training and demonstrate ability to complete full installs

Ability to work independently and desire to work ‘face-to-face' with customer

Ability to work outdoors in adverse weather conditions and in isolated or confined spaces

Valid driver's license and satisfactory driving record; CDL preferred

Must be available for flexible scheduling, holidays, after hours and call-outs

TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision