Retell AI · 1 week ago
Senior Technical Account Manager, Full-Cycle
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$170K/yr - $180K/yr
3+ years expRetell AI is a rapidly growing startup focused on revolutionizing call centers with advanced voice AI technology. As a Senior Technical Account Manager, you will manage key self-serve accounts, providing technical support and driving customer success while identifying growth opportunities. This role requires a blend of technical expertise and relationship-building skills to foster long-term partnerships and contribute to the scaling of enterprise-grade solutions.
Artificial Intelligence (AI)AudioCall CenterGenerative AITelecommunications
Responsibilities
Own a portfolio of our largest self-serve accounts, building deep, strategic relationships with technical and business stakeholders to drive adoption and retention
Serve as the primary technical advisor, diagnosing integration challenges, optimizing voice AI deployments, and guiding customers from pilot to production at scale
Collaborate closely with Product Engineers, Telephony Experts, and other engineering teams to resolve complex issues, prioritize feature requests, and deliver customized solutions that align with customer goals
Act as a subject-matter expert on Retell's voice AI platform, conducting technical workshops, demos, and proof-of-concepts to showcase value and enable self-serve success
Identify upsell and cross-sell opportunities through proactive account health monitoring, usage analytics, and strategic recommendations, contributing to ARR growth
Document best practices, create internal playbooks for technical account management, and mentor junior team members to scale our customer success capabilities
Qualification
Required
3+ years of experience in technical account management, solutions engineering, or customer-facing technical roles — with hands-on familiarity in software development, APIs, and cloud infrastructure
3+ years in sales engineering or technical sales, and a strong track record of driving expansion from self-serve to enterprise, ideally at companies like Twilio, Dialogflow, Zoom, or Gong
Skilled at breaking down complex technical ideas for any audience, building trust through clear, consultative communication that drives alignment and results
Familiar with LLMs, voice synthesis, and conversational AI, and can confidently demo Retell's platform in creative, customer-relevant ways
Preferred
You've helped enterprise customers overcome complex challenges in fast-paced SaaS or AI environments, combining empathy, urgency, and technical expertise to keep projects moving
You excel at connecting the dots between customers, engineering, product, and sales — translating business needs into actionable solutions and influencing product direction
You thrive in high-growth, fast-changing environments where ownership matters — energized by ambiguity, new technologies, and the opportunity to wear multiple hats
Benefits
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Company
Retell AI
Retell AI is the AI voice platform that helps corporate call centers automate calls indistinguishable from human.
11-50 employees
H1B Sponsorship
Retell AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$4.68MKey Investors
Alt CapitalY Combinator
2024-04-03Seed· $4.55M
2023-11-01Pre Seed· $0.12M
Leadership Team
Evie Wang
Co-Founder
Recent News
2025-12-17
Company data provided by crunchbase