SERVPRO · 2 months ago
Office Manager 1
Norwalk, CT
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
4+ years expSERVPRO of Stamford is a company specializing in the cleanup and restoration of residential and commercial properties after fire, smoke, or water damage. They are seeking a self-motivated Office Manager to oversee daily office operations, manage the office coordinators, and ensure customer satisfaction while supporting restoration projects.
ConsumerIndustrial
Responsibilities
Oversee day-to-day office operations, the office coordinators (JFCs) to ensure efficiency and productivity
Participate in day-to-day activities daily to ensure each team member stays on track
Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
Experience with WorkCenter, Cotality, Drybooks, and Dry Logs is required
Leverage your knowledge of restoration processes to assist with project coordination and client communication
Manage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keeping
Support other management in implementing policies and procedures tailored to the restoration industry
Provide support to team members with heavier workloads, ensuring their success and maintaining project timelines
Assist with new office coordinators onboarding, timekeeping, and performance evaluations
Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
Prepare and analyze reports, presentations, and data specific to the restoration industry
Ensure compliance with relevant regulations and industry best practices
Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
Coordinate and maintain office supplies, equipment, and inventory
Qualification
Required
Proven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industry
Excellent organizational and multitasking abilities, specifically within the context of restoration projects
Strong attention to detail and problem-solving skills related to restoration operations
Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
Experience with WorkCenter, Cotality, Drybooks, and Dry Logs is required
Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration
Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects
High level of integrity and confidentiality, recognizing the sensitivity of restoration work
4+ years of management and/or supervisory experience
4+ years of customer service and/or office-related experience
High school diploma/GED; required
Preferred
Experience with Xactimate & Xactanalysis software for estimating and invoicing preferred
Experience with WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch preferred
Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred
Knowledge of best practices and procedures within the restoration industry is preferred
Associate degree or bachelor's degree preferred
Benefits
401(k) with company match
Health insurance
PTO/Sick, Vacation Paid Time Off
Holidays
Professional development assistance
Paid time off
Dental insurance
Vision insurance
401(k)
401(k) matching
Company
SERVPRO
servpro is a construction company providing water restoration and maintenance services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-03-26Acquired
Leadership Team
Brett Ponton
Chief Executive Officer
R
Rick Isaacson
Chief Executive Officer
Recent News
2026-01-15
Sports Business Journal
2025-11-19
Company data provided by crunchbase