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ALO · 2 months ago

Director of Retail Client Experience - Selling & Styling

Beverly Hills, California, United States

Full-time

Onsite

Director/Executive

$160K/yr - $190K/yr

8+ years exp

Alo Yoga is dedicated to mindful movement and enhancing the lives of its community. They are seeking a visionary leader to drive the retail journey, focusing on exceptional client experiences and innovative selling strategies. This role involves designing client experience strategies, developing clienteling programs, and leading cross-functional collaborations.

ApparelFashionTextiles

H1B Sponsor Likely

Responsibilities

Design and implement a holistic client experience strategy that integrates selling, service, and styling excellence

Champion a culture of hospitality and client-centricity across the global retail network

Define and uphold service standards that ensure a consistent, elevated experience at every touchpoint

Develop and scale clienteling programs that empower teams to build long-term relationships

Leverage CRM tools and data to personalize outreach, drive repeat business, and optimize engagement

Own relationships with third-party clienteling technology providers to maximize adoption and results

Create and scale styling programs that reflect brand identity and seasonal trends

Train and inspire store teams to deliver personalized styling experiences and consultative selling

Collaborate with merchandising and marketing to align styling and selling strategies with campaigns and product launches

Develop and deliver training programs focused on selling skills, product knowledge, and service behaviors

Coach store leaders and associates on client engagement techniques to drive conversion and category sell-through

Analyze sales performance metrics to identify opportunities and optimize selling behaviors

Lead, mentor, and inspire a team of client experience managers, educators, and styling leaders

Foster a culture of accountability, innovation, and continuous improvement

Develop recognition programs to celebrate experience and selling milestones

Establish and monitor KPIs for service quality, conversion, styling adoption, and client satisfaction

Gather and analyze customer and employee feedback to inform strategic decisions

Provide regular reporting and insights to senior leadership on clienteling, styling, and selling performance

Partner with Retail Operations, Education, Visual Merchandising, and Marketing to ensure cohesive execution

Represent the voice of the customer in strategic planning and decision-making

Qualification

Retail leadershipClient experience strategySales performance analysisTeam developmentClienteling programsCommunication skillsPassion for fashionAnalytical abilitiesPresentation skills

Required

8+ years of experience in retail leadership, preferably in premium or luxury environments

Proven track record of driving sales through client experience, selling, and styling initiatives

Strong leadership and team development skills

Excellent communication, presentation, and analytical abilities

Passion for fashion, styling, and customer engagement

Benefits

Long term incentives

A PTO policy

Many other progressive benefits

Company

ALO

Glassdoor3.0

We are ALO.

Founded in 2007

Los Angeles, California, USA

501-1000 employees

https://www.aloyoga.com/

H1B Sponsorship

ALO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (3)

2023 (4)

2022 (4)