HEICO ยท 2 months ago
Customer Service Representative - Aero-Glen International
Fort Worth, TX
Full-time
Onsite
Entry Level
1+ years expHEICO is a company that provides support and assistance to various stakeholders in the aerospace industry. The Customer Service Representative is responsible for ensuring proactive customer communication, maintaining order books, and collaborating with multiple departments to support customer requirements.
AerospaceElectronicsManufacturing
Responsibilities
Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product
Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness
Ensure that all Sales Orders have been formally acknowledged as required
Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs
Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders
Ensure that processes / procedures are followed to maintain compliance to quality requirements (i.e. vendor orders are only with authorized AGI vendors)
Work cross functionally within the Supply Chain, Strategic Sourcing, Sales, Quality, Operations, and Accounting organizations to support customer requirements
Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required
Performs other related duties as assigned
Qualification
Required
Minimum of 1-year previous experience in system portals data entry, preferred in aerospace industry
Internal and external customer service experience
Strong accuracy for data entry
Knowledge and understanding of warehouse work instructions, policies, and procedures
Microsoft Office proficiency
Customer service skills to provide the best service in diverse situations
Ability to multitask and be detail orientated
Demonstrated ability to identify process issues and drive process improvement
Open-minded self-starter with the ability to adapt, improvise and problem solve
Ability to work independently on multiple tasks and projects with various stakeholders
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required
Preferred
Knowledge of current supply chain management, purchasing and inventory control principles an asset
Company
HEICO
Heico is an aerospace, industrial, defense, and electronics company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-01-03IPO
Leadership Team
Adam Bentkover
Vice President of Acquisitions
Recent News
2025-12-24
StreetInsider.com
2025-12-22
Investor's Business Daily
2025-12-21
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