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Nutrient · 2 months ago

Customer Success Engineer

United States

Full-time

Remote

Entry, Mid Level

Nutrient is a company that equips developers and innovators with tools to enhance software creation. As a Customer Success Engineer, you will provide technical guidance, troubleshoot implementation issues, and collaborate with teams to enhance the developer experience, ensuring customers successfully integrate and utilize Nutrient's products.

Cloud ComputingDocument ManagementMobileSoftware

Responsibilities

Joint ownership of customer relationships, guiding developers through integrations and helping them maximize the value of Nutrient’s products

Deliver excellent developer-focused support

Improve public documentation, API references, and code samples to make adoption of our products easy and enjoyable

Contribute to automated tests, internal tooling, and knowledge-sharing initiatives across the organization

Qualification

Web SDKAPI integrationTechnical troubleshootingDocumentation improvementCustomer relationship managementProactive mindsetWritten communicationProblem-solvingCollaborationSelf-starter

Required

Excellent written communication and problem-solving skills — you can explain complex technical concepts clearly

A proactive mindset and a genuine desire to help customers succeed

Ability to build trust with both customers and internal teams, understanding not just a single ticket but the broader use case

A bias toward action — you follow through, ensure issues are prioritized, and advocate for what helps customers and reduces churn

Collaborators: You collaborate openly, listen actively, and prioritize team success over ego

Hungry Learners: Rapid learning fuels progress and career growth

Curious Thinkers: You dig deep to uncover the 'why,' valuing understanding over simply being right

Self-Starters: You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence

Owners: You take responsibility for solutions and outcomes, always looking for ways to improve what's within your control

Focus on Results: You care about impact, not motion. You measure success by the outcomes your work creates — not just the effort behind it — and you constantly seek to understand how your contributions move the company forward