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Ashley Global Retail · 3 months ago

Global Service Tech I

Saltillo, Mississippi, United States

Full-time

Onsite

New Grad, Entry Level

Ashley Global Retail is seeking a Global Services Tech I to provide comprehensive technical support for end-users across the organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

E-CommerceFurnitureLifestyleRetail

H1B Sponsor Likely

Responsibilities

Manage IT ticketing system for hardware and software issues

Image and deploy desktops, laptops, and tablets

Troubleshoot end-user technical issues across multiple platforms

Install and maintain printer systems (Laser, Thermal, Check, Badge)

Support barcode scanner operations

Assist with network cabling installation and maintenance

Configure and troubleshoot software applications

Monitor IT asset inventory

Track warranty periods

Maintain equipment documentation

Support system installations

Coordinate with vendors on IT systems

Follow established escalation procedures

Collaborate with GTS2+ technicians

Maintain professional communication with all stakeholders

Support cross-functional teams

Qualification

Technical support experienceHardware/software troubleshootingDesktop imagingDeploymentBasic networking knowledgeTicketing system proficiencyCustomer service orientationEquipment maintenance experiencePrinter system maintenanceNetwork cabling experienceAsset managementCommunication abilitiesProblem-solving capabilitiesTeam collaborationTime managementDocumentation expertiseAttention to detailOrganizational skillsCustomer-focused mindset

Required

Technical support experience

Hardware/software troubleshooting skills

Strong customer service orientation

Basic networking knowledge

Equipment maintenance experience

Desktop imaging and deployment

Printer system maintenance

Network cabling experience

Asset management

Ticketing system proficiency

Excellent communication abilities

Problem-solving capabilities

Team collaboration

Time management

Documentation expertise

Ability to use ladders and lifts

Cable installation capabilities

Equipment handling proficiency

Commitment to company core values

Professional demeanor

Attention to detail

Organizational skills

Customer-focused mindset

Company

Ashley Global Retail

Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.

Founded in 1945

Arcadia, Wisconsin, USA

10001+ employees

https://www.ashleyfurniture.com/

H1B Sponsorship

Ashley Global Retail has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (1)

2020 (1)