Credit Union Leasing of America (CULA) · 3 months ago
60-day Collections Representative
Agoura Hills, California, United States
Full-time
Onsite
Entry, Mid Level
$19.50/hr - $24.50/hr
2+ years expWestlake Financial is the largest privately held auto finance company in the United States, seeking a 60-Day Collections Representative to help reduce delinquencies and protect their portfolio. The role involves negotiating payment plans with customers, making outbound calls, and collaborating with teammates to meet departmental goals.
Financial Services
Responsibilities
Negotiate with customers to develop payment plans that fit their individual situations
Meet and exceed daily and monthly goals while maintaining quality and compliance standards
Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies
Collaborate with teammates and contribute to the department’s overall success
Manage a high volume of calls efficiently and professionally in a fast-paced environment
Use skip-tracing tools to locate customers or collateral when needed
Work closely with repossession agents to secure collateral when necessary
Reduce delinquency within your assigned queue and contribute to department-wide goals
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences
Qualification
Required
High school diploma or equivalent required
Type at least 35 WPM with strong computer and data-entry skills
Excellent communication and negotiation abilities with professional phone etiquette
Flexible schedule – willing to work overtime and weekends when needed
Able to multitask and stay organized in a fast-paced environment
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications
Team-oriented with a positive, dependable attitude
Preferred
2+ years of experience in a collections environment preferred
Auto collections experience and knowledge of repossession or skip tracing strongly preferred
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
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