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KW PROPERTY MANAGEMENT AND CONSULTING · 4 months ago

Front Desk Agent (Floater)

Doral, Florida, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

KW Property Management and Consulting is seeking a Front Desk Agent (Floater) to provide exceptional customer service to residents and guests. The role involves greeting guests, monitoring security, coordinating with administrative staff, and handling emergency situations.

ConsultingReal Estate

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions

Coordinate with office administrative staff to maintain and update all unit owner information in computer database

Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner

Report any violations of the Rules and Regulations that are noticed at any time

Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors

Maintain the “key” control system and assure that all keys are locked and accounted for at all times

Be familiar with the fire alarm system operations and report all incidents to management

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily

Qualification

Customer serviceComputer software proficiencyHospitality experienceBilingual English/SpanishOrganizational skillsValid FL Driver’s LicenseInterpersonal skillsCommunication skills

Required

High school diploma or GED; some college preferred

Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills

Minimum six months related experience and/or training

Bi-lingual English/Spanish may be required at some locations

Must have a valid FL. Driver's License