Fiddler AI · 1 month ago
Solutions Architect, Customer Success - US (Remote)
United States
Full-time
Remote
Senior Level
$160K/yr - $200K/yr
5+ years expFiddler AI is a company dedicated to building trust in AI applications. As a Solutions Architect in Customer Success, you will ensure customers achieve significant outcomes from their AI observability investments by serving as a technical expert and trusted advisor, guiding them through onboarding and operationalizing trustworthy AI at scale.
AI InfrastructureAnalyticsArtificial Intelligence (AI)Big DataEnterpriseMachine LearningSoftware
Responsibilities
Drive successful onboarding experiences. Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler’s capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met
Be the trusted technical partner our customers rely on. You’ll build strong relationships with data science and ML engineering teams, guiding them through every stage of their AI observability journey and ensuring they realize measurable value from Fiddler
Champion the customer voice across Fiddler. Lead ongoing technical engagements, status syncs, roadmap discussions, QBRs, and escalation management; to ensure customer feedback influences our product roadmap and long-term strategy
Become a domain expert in AI Observability. Master Fiddler’s platform and help customers operationalize observability best practices improving model transparency, performance monitoring, and compliance across their ML lifecycle
Deliver seamless integrations and technical success. Write custom integration code that connects Fiddler to customer data ecosystems using tools like Snowflake, Airflow, MLflow, S3, Kafka, and more; ensuring robust, scalable, and secure pipelines
Accelerate platform adoption. Build and refine integration patterns between Fiddler and common data platforms, workflow tools, and ML infrastructures to reduce time-to-value for new customers
Uncover and drive expansion opportunities. Identify new ways Fiddler can provide impact; whether through advanced observability use cases, expanded integrations, or deeper model governance, helping drive renewals and growth
Qualification
Required
Bachelor's degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field with 5-7+ years of professional experience
2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production environments
Excellent communication, presentation, and storytelling abilities; able to distill complex technical concepts into clear, actionable insights for both technical and executive audiences
Strong organizational and project management skills, with the ability to balance multiple customer engagements and priorities
Demonstrated collaboration across cross-functional teams—Product, Engineering, and Delivery—to drive customer outcomes
A customer-first mindset with empathy, curiosity, and a deep sense of ownership for delivering value
Passion for continuous learning and a desire to inspire customers and peers through thought leadership and technical credibility
Preferred
Understanding of data science concepts, model interpretability, and explainability techniques used in modern ML systems
Working knowledge of data and workflow tools such as Hadoop, MongoDB, Snowflake, BigQuery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLflow, Luigi, Kubeflow, or Argo
Experience with machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn
Proficiency with Kubernetes and cloud platforms (AWS, Azure, GCP)
Familiarity with the ML/DS lifecycle, including feature generation, model training, deployment, monitoring, and evaluation (batch and real-time scoring via REST APIs)
Understanding of emerging AI technologies—Generative AI, Large Language Models (LLMs), RAG architectures, and agent-based systems
Benefits
Competitive pay + equity
Unlimited PTO
Premium health, dental & vision (100% premium coverage for employees)
401(k) plan
Monthly fitness reimbursement
Paid parental leave
Annual Caltrain pass
Monthly in-office massages
Fastrak reimbursement
Lunch provided Mon–Thurs
Company
Fiddler AI
Fiddler provides enterprise model performance management software that allows monitoring, explaining, analyzing, and improving ML models.
51-200 employees
H1B Sponsorship
Fiddler AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (6)
2022 (12)
2021 (8)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$63.8MKey Investors
Dentsu VenturesInsight PartnersHaystack
2024-12-12Series B· $18.6M
2023-07-06Series Unknown
2023-04-13Series Unknown
Leadership Team
Krishna Gade
Founder & CEO
Amit Paka
Founder, COO, CPO & Board Member
Recent News
2025-11-04
Company data provided by crunchbase