Credit Union Leasing of America (CULA) · 3 months ago
30-Day Collections Representative
Agoura Hills, California, United States
Full-time
Onsite
Entry Level
1+ years expCredit Union Leasing of America (CULA) is a leading auto finance company in the United States, seeking a Collections Representative to assist customers in managing their past-due accounts. The role involves handling customer communications, negotiating payment solutions, and working towards reducing delinquency rates while maintaining compliance standards.
Financial Services
Responsibilities
Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures
Reach out to customers to set up payments or create plans to resolve past-due accounts
Negotiate fair payment solutions while meeting performance and productivity goals
Keep detailed and accurate notes on all customer interactions and account actions
Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience
Use skip-tracing tools to locate customers or collateral when needed
Review accounts for repossession when necessary, following company guidelines and mitigating factors
Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards
Manage a high volume of calls in a fast-paced, supportive team environment
Protect confidential information related to customers, accounts, and company operations
Qualification
Required
Strong communication and negotiation skills with a professional phone presence
Flexible schedule — open to working overtime and weekends when needed
Able to multitask and stay organized in a fast-paced environment
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook
Excellent telephone etiquette and ability to connect with customers respectfully
Team player with a positive attitude and dependable work ethic
At least one year of consumer collections experience in a high call-volume, auto-dialer environment
High school diploma or equivalent required
Preferred
Knowledge of collections and repossession processes — auto collection experience preferred
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
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